Senior Manager, HRSC and Leave Administration

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

The Senior Manager, HRSC Benefits & Leave Administration, provides strategic leadership and operational oversight for the Benefits and Leave Administration function within the Human Resources Service Center. This role leads a team of Benefits and Leave Specialists and is accountable for service delivery, compliance, operational excellence, customer experience, and achievement of departmental goals and performance metrics. The Senior Manager drives a culture of accountability, continuous improvement, and service excellence through strong leadership, coaching, talent development, and performance management.

This role serves as a key partner to Total Rewards, HR leadership, Payroll, Legal, Compliance, and external vendors to ensure effective administration of benefits and leave programs while identifying opportunities to improve processes, reduce risk, and enhance the employee experience.

• Lead, develop, and inspire a high-performing team through effective coaching, mentoring and talent development
• Utilize workforce metrics, dashboards, and operational reporting to proactively manage team performance and address trends, risks and gaps
• Provide strategic recommendations based on trends, analytics, customer feedback, and organizational priorities
• Ensure compliance with applicable federal, state, and local regulations governing benefits and leave administration, including FMLA, ADA, COBRA, ERISA, and related requirements
• Establish and monitor controls, audit practices, and quality assurance processes to mitigate operational and compliance risk
• Serve as escalation leader for complex employee, vendor, and regulatory matters requiring advanced judgment and decision-making in collaboration with the appropriate COE
• Oversee the administration and compliance of leave of absence programs and various employee benefit programs such as group insurance, life, medical and dental, accident and disability insurance, flexible spending, etc.
• Establish clear performance expectations and accountability measures for team members, ensuring achievement of productivity, quality, compliance, and customer experience goals
• Ensure the teams have regular job specific training including but not limited to regulatory changes/requirements, internal BH procedures and processes, service delivery process, system required training, and any job specific skill development to ensure teams are fully proficient
• Collaborate with leadership to ensure our service delivery model supports our department goals and partners on ways to optimize our operating model that serve all teams within the HRSC
• Hold direct supervisors accountable to adhering to policy, procedures, documentation standards, and service commitments

• 7 years Experience in benefits and leave administration
• 3 years Leadership/management experience in HR or benefits
• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

• Bachelors Degree
• Ability to multi-task, prioritize, and manage time effectively
• Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Kenexa, Workforce…