General Manager

Job Title:

General Manager

Job Summary:

The General Manager is responsible for overseeing the daily operations of the restaurant, ensuring optimal financial performance, and fostering a positive team culture. This role includes leading, coaching, and developing Assistant Managers and team members to maintain high operational standards. The General Manager is accountable for achieving key financial metrics, including positive sales growth, profit increases, and enhanced guest satisfaction, while managing labor, food, and controllable costs to meet or exceed the restaurant’s budget.

The General Manager is also responsible for recruiting, staffing, and ensuring the restaurant is fully staffed to maintain smooth operations.

Key Responsibilities:

Leadership & Team Development:

Lead, coach, and support Assistant Managers through effective training, timely performance evaluations, and development action plans. Foster a culture of continuous improvement and accountability within the team.

Operational Standards & Communication:

Ensure systems are in place for clear, regular communication across all team members regarding operational updates, including new policies, recipes, marketing initiatives, promotions, and health and safety protocols. Collaborate with Assistant Managers to implement these updates efficiently.

Guest Experience & Community Engagement:

Ensure a welcoming, inclusive environment for guests by leading guest relations and maintaining regular interaction with customers. Cultivate community involvement to enhance brand reputation and customer loyalty. Address guest feedback promptly to resolve issues and improve satisfaction.

Performance Monitoring & Action Plans:

Oversee the training and performance of all team members in their respective roles, ensuring compliance with operational standards. Work with the Guest Services Manager and Kitchen Manager to follow up on Health Department inspections and ensure all corrective actions are taken.

Facilities Management:

Ensure that all aspects of restaurant facilities, including equipment, signage, parking lots, and landscaping, meet cleanliness and maintenance standards. Implement regular preventive maintenance measures to maintain the restaurant’s physical appeal and safety.

Recognition & Motivation:

Recognize and reward team members for exceptional performance, length of service, and participation in incentive programs to foster motivation and loyalty.

Operational Compliance:

Ensure that all operational procedures comply with company standards, including those related to safety, sanitation, and regulatory requirements. Proactively address any issues related to food safety, labor management, and guest satisfaction.

Administrative & Financial Management:

Oversee financial performance, ensuring that labor, food, and controllable costs are maintained within budget. Monitor key performance indicators (KPIs) and take corrective actions as necessary to drive profitability.

Travel & Training:

Participate in required travel for training, operations meetings, and other relevant events to stay aligned with company goals and industry trends.

Other Duties as Assigned:

Demonstrate consistent professional behavior in line with company values and complete any other tasks or projects as assigned by company leadership.

Requirements:

Experience:

A minimum of two years of related experience in restaurant management, with a proven track record of successful team leadership and financial performance.

Physical Requirements:

Ability to stand and walk for extended periods (2-5 hours) and perform complex administrative tasks, including task sequencing and follow-through on action items.

Communication

Skills:

Fluency in English, both verbal and written, with strong interpersonal and…