Senior Call Center Operations Leader
Listed on 2026-10-07
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Management
General Management, Operations Management
MCI is seeking a seasoned Call Center Operations Manager to lead a team of 5–10 supervisors in a fast-growing CX/BPO environment. You will drive performance, coaching, and payroll accuracy while coordinating with site leadership and client managers to maintain high service standards.
The role emphasizes accountability, continuous improvement, and strategic workforce management to optimize customer satisfaction and drive profitability across inbound and outbound operations.
We would love to welcome a new Senior Call Center Operations Leader to our team in Savannah, GA, United States.
Step into the Senior Call Center Operations Leader role at MCI Careers in Savannah, GA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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