Physician Office Scheduler RN

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Shift: Onsite Monday - Friday 8:30 AM to 5:00 PM

We are seeking a dedicated Healthcare Professional to provide direct patient care and administrative support within a dynamic physician's office. In this multifaceted role, you will be responsible for expertly scheduling appointments, meticulously verifying insurance details, delivering general nursing care, and ensuring a seamless patient flow, all while upholding established standards and practices.

• Schedule patient appointments and manage related communications with precision and care.
• Provide professional nursing care to clinic patients, ensuring their comfort and well‑being.
• Maintain accurate patient records and ensure confidentiality, adhering to the highest ethical standards.
• Adhere to organizational policies, procedures, and safety guidelines, contributing to a safe and efficient work environment.
• Communicate effectively with patients, physicians, and staff, fostering a collaborative and supportive atmosphere.
• Answer incoming calls in a timely and professional manner, providing exceptional customer service.
• Schedule all patient appointments, including cancellations and changes, with meticulous attention to detail.
• Verify insurance and patient demographics, ensuring accuracy and completeness of information.
• Route calls and communicate with the appropriate department or physician offices, facilitating efficient communication.
• Provide Good Faith Estimates (GFE) upon patient request, ensuring transparency and clarity.
• Inform physician office staff or patient of testing requirements, ensuring preparedness and understanding.
• Ensure accuracy and completeness of information in scheduling/registration systems, maintaining data integrity.
• Work closely with physician office staff to ensure pre‑cert/authorization numbers are entered, streamlining administrative processes.
• Select the correct patient medical record number consistently, maintaining accurate patient records.
• Utilize appropriate communication methods with physician offices, fostering effective collaboration.
• Maintain an orderly, efficient, and timely flow of patients, optimizing patient experience.
• Greet patients and prepare them for physician's examination, ensuring their comfort and readiness.
• Provide general nursing care to patients as necessary for office treatment, delivering compassionate and skilled care.
• Screen patients for appropriate information, ensuring accurate and relevant data collection.
• Instruct patients in collection of samples and tests, providing clear and concise guidance.
• Arrange for patient testing and admissions, coordinating necessary procedures.
• Check rooms daily for necessary supplies, maintaining a well‑equipped and organized environment.
• Respond to and refer incoming telephone calls, addressing inquiries and directing them appropriately.
• Instruct patients and family regarding medications and treatment instructions, ensuring understanding and adherence.
• Maintain and review patients' records and other pertinent information, ensuring accuracy and completeness.
• Post tests and examination results, maintaining up‑to‑date patient information.
• Administer medications in accordance with physician orders, adhering to safety protocols and guidelines.
• Maintain current knowledge to assure a safe working environment and demonstrating practical application of all policies and procedures relative to safety and infection control, prioritizing patient and staff safety.
• Utilize universal precautions in any potential contact with patient body fluids or used patient supplies that may be contaminated with patient body fluids, adhering to infection control standards.
• Project a positive image of the facility in all interactions and supporting effective team functioning, contributing to a positive and collaborative work environment.
• Other duties as assigned, adapting to the evolving needs of the…