Intake Coordinator Registered Nurse; RN), PACE Program

Intake Coordinator Registered Nurse (RN), PACE Program, Full-time

Working independently, the PACE Intake Coordinator, RN schedules intake appointments, coordinates required home and center visits, documents prospective participant medical needs, and gathers essential medical and social information throughout the enrollment process. The coordinator may also provide tours of the PACE Center as part of participant and caregiver orientation.

Minimum Qualifications

• Graduate of an accredited School of Nursing.
• Current RN license in good standing to practice in Georgia
• One year of experience working with a frail or elderly population or, in the absence of such experience, the ability to receive appropriate training from PACE on working with a frail or elderly population before providing direct patient care to PACE participants independently (CMS required).
• Ability to meet a standardized set of competencies for the specific position description established by PACE before working independently (CMS required).
• Medical clearance for communicable diseases and up-to-date immunizations and vaccines prior to engaging in participant care (CMS required).
• No convictions of criminal offenses involving Medicaid, Medicare, other health insurance or health care programs, or social services programs under Title XX of the Act (CMS required).
• Not excluded from participating in Medicare and Medicaid programs (CMS required).
• No convictions of criminal offenses related to physical, sexual, drug, or alcohol abuse (CMS required).

Competencies, Preferred Knowledge, Skills, and Abilities

• Experience working in Electronic Health Records (EHRs) (Preferred).
• BLS certification (Preferred).
• Knowledge of geriatric care principles and the needs of frail older adults.
• Understanding of Medicare, Medicaid, and PACE regulations.
• Strong assessment and documentation skills.
• Effective verbal and written communication skills.
• Proficiency with Electronic Health Records and basic office technology.
• Ability to work independently, prioritize tasks, and manage intake workflows.
• Ability to engage compassionately with participants and caregivers from diverse backgrounds.
• Working knowledge of PACE marketing and enrollment communication requirements, including use of CMS-approved materials, avoidance of misleading information, and adherence to prohibited marketing practices.
• Ability to communicate clearly about PACE enrollment and disenrollment policies, covered services, and participant obligations, and to route grievances/appeals questions to the appropriate organizational process.
• Ability to recognize and promptly escalate potential compliance concerns related to enrollment activities, documentation, privacy/confidentiality, or outreach/marketing practices.

Physical Demands and Work Environment This role requires the ability to travel to participant homes, hospitals, skilled nursing facilities, and community locations throughout the service area. Work is performed in a combination of office, clinic, and participant home environments. The position requires the ability to sit, stand, walk, and drive for extended periods; maintain visual focus for computer-based documentation; and communicate effectively in person, by phone, and in writing.

The employee must be able to lift, carry, or move up to 75 lbs, such as educational materials, portable assessment tools, or small equipment during home visits. Occasional bending, reaching, and navigating varied home environments—including stairs, uneven surfaces, and tight spaces—may be required. The work environment involves regular exposure to typical home conditions and occasional exposure to environmental factors such as pets, odors, varying temperatures, and household clutter.

The role may also include intermittent exposure to individuals who are ill or have compromised mobility or cognitive limitations. Standard infection control and safety precautions must be followed at all times.

Position Type and Expected Hours of Work This is a full-time position, non-exempt position. Standard schedule is Monday–Friday, 8 a.m.–4:30 p.m., with flexibility based on participant needs, home visit schedules, and organizational priorities. Additional hours may be required during periods of high enrollment volume or weekend coverage need.

Travel Travel is required for home visits, community outreach, eligibility assessments, and meetings. Typical travel is within PACE Georgia catchment area and the Savannah region. Occasional travel for training or organizational meetings may be required