Customer Quality Engineer

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Salary Exempt Indirect Hogansville, GA, US

3 days ago Requisition

* This position is based fully on-site in Savannah, GA - with a direct report to Hogansville, GA.*

• Monitoring of OEM parts quality – Daily check of customer in-line issues (Mando parts)
• Initial investigation of issued parts – Investigate the circumstances of the problem & contain defects
• Communicate – be the link between OEM and Mando, attend meetings, report problems in a real time
• Support problem‑solving – verify corrective actions, track quality KPIs

• Monitoring of OEM parts quality - daily check of customer in-line issues
• Initial investigation of issued parts
• Communicate - be the link between OEM and HL Mando, attend meetings, report problems in real time
• Support problem‑solving - verify corrective actions, track quality KPIs
• Manage and respond to customer portal requirements, including daily monitoring and timely replies to MQIRs in accordance with customer expectations.(MPIR: Manufacturing Quality Incident Report)
• Maintain a strong understanding of ES (Customer Engineering Specifications) to support accurate decision‑making and guide future issue direction, including interim action evaluations.
• Utilize CANape for DTC analysis and diagnostics with a clear understanding of troubleshooting processes.
• Follow up on 4M and EO changes, including full management of customer portal documentation submissions such as VATTZ and ISIR — from creation and submission through approval and closure. Track PTR samples to ensure proper handling from initial stage through vehicle assembly conditions.
• Lead and follow up on investigation reports (8D/5 Panel Reports or similar), ensuring prompt containment and corrective actions from issue initiation to closure. Maintain strong knowledge of NCR creation, tracking, and closure in collaboration with the G1 plant.
• Generate weekly reports for upper management, including OEM quality trend analysis, quality cost tracking, and investigation status updates.
• Manage and coordinate all customer meetings on a daily, weekly, and monthly basis.
• Drive global customer investigation meetings across the US, Mexico, and Korea to support deep‑dive root cause analysis and corrective action activities.
• Lead incoming, in-process, measuring parts by using gauges and vernier calipers with inspection sheet
• Analyze inspection data and trends to identify risks and drive preventative actions
• Take immediate ownership of quality issues to protect customer production lines
• Lead containment, sorting, and rework activities across suppliers, warehouses, and customer sites
• Drive rapid decision‑making to eliminate line‑stop risks
• Serve as primary quality owner between OEM customers and HL Mando
• Proactively communicate risks, issue status, and countermeasures in real time
• Lead quality meetings, escalations, and cross‑functional alignment
• Lead structured root cause analysis and corrective action activities
• Validate corrective and preventative actions for effectiveness and sustainability
• Hold internal and external stakeholders accountable for closure
• Actively track, analyze, and improve quality KPIs (FTT, PPM, line impact)
• Identify continuous improvement opportunities and drive implementation
• Ensure full compliance with OEM and internal quality requirements

• Engineering bachelor degree or relevant hands‑on experience in automotive/manufacturing (Min.
  3 years)
• Good communication to report issues to engineers
• Ability to find root cause and support containment, sorting, rework, and basic problem‑solving
• Candidates must be located in the Savannah, GA area and directly assigned to the HMGMA site.

• Ability to clear understanding GD&T on drawing, prompt response to customer.
• Deeply knowledge of DTC systems validations: CANape / Squadriga
• Ability to make real‑time technical decisions to protect customer production
• Willingness to be present on the production floor and respond immediately to issues