Field Operations Supervisor

Position Overview:

The Field Operations Supervisor will be responsible for managing team development, ensuring operational excellence and leading and overseeing New Restaurant Openings (NROs) across assigned restaurants. The Field Operations Supervisor will work closely with General Managers, Partners and restaurant leadership to ensure the achievement of operational goals, drive guest satisfaction and foster a culture of continuous improvement. This role also involves recruiting, training and developing staff, facilitating operational training programs and ensuring smooth restaurant launches.

• Analyze P&L Statements: Review and analyze Profit and Loss (P&L) statements for assigned restaurants, ensuring financial goals are met and operational efficiency is maintained.
• Coach Food Quality, Service & Cleanliness: Provide continuous coaching and guidance to ensure that food quality, guest service and restaurant cleanliness meet company standards.
• Diagnose Barriers to Guest
  
  Experience:
  
  Identify and address any operational barriers affecting guest satisfaction and take corrective action where necessary.
• Oversee Hiring and Training: Manage the hiring and onboarding processes to ensure restaurants are fully staffed, and team members are properly trained and cross‑trained.

• Conduct Routine Evaluations: Regularly evaluate and provide feedback on the performance of restaurant teams and managers through operational assessments such as Ecosure, Food Safety and Drive‑Thru evaluations.
• Deliver Difficult Conversations: Address performance issues and facilitate difficult or complex conversations with team members or managers when necessary, following company protocols.
• Collaborate with Cross‑Functional Teams: Partner with teams from HR, Learning & Development, Maintenance, Finance and other departments to support restaurant teams and initiatives.
• Maintain Regular Check‑ins: Regularly check in with General Managers, restaurant staff and partners to track progress, address concerns and celebrate wins.

• Lead New Restaurant Openings: Manage the process of opening new restaurants, ensuring all operational, staffing and training requirements are met before the launch.
• Build Out Team for NRO: Assist Operating Partner and Restaurant Leadership in leading the recruitment, hiring and training efforts for new restaurant teams to ensure readiness for opening day.
• Submit Bonuses for Trainers: Track and submit bonuses for trainers who play a key role in the NRO process, ensuring all necessary training and certifications are completed.
• Check‑In Communication: Maintain regular communication with stakeholders, including General Managers, Partners and cross‑functional teams, to ensure milestones are met and issues are addressed proactively.
• NRO Team Station Validations & Shift
  
  Certifications:
  
  Conduct station readiness checks and certify that all NRO Training team members are prepared to take on their respective shifts before the NRO.

• Facilitate Development Programs: Implement and facilitate ongoing development programs to support the growth of team members and managers.
• MIT
  
  Schedule:
  
  Manage the scheduling and training of Managers‑in‑Training (MITs) to ensure they gain hands‑on experience and are prepared for future leadership roles.
• Serv Safe Compliance: Ensure all team members, especially managers, are up‑to‑date with required Serv Safe certifications and maintain a high standard of food safety. Work with Director of Operations to keep a database and conduct regular recertifications prior to expiration.

• Oversee Operational Goal Setting: Collaborate with restaurant leaders to set and achieve operational goals that drive performance and align with the company’s strategic priorities.
• Handle Elevated Guest Complaints: Manage and resolve escalated guest complaints, ensuring a swift and effective resolution to maintain a positive guest experience.
• Monitor Scheduling: Provide feedback and analysis on team member and management scheduling to optimize labor efficiency.
• Support New Restaurant Openings (NRO): Provide…