Regional Loss Prevention Manager; In Market

Regional Loss Prevention Manager partners closely with Store Operations, Field Leadership, Distribution Centers, and Human Resources to create and sustain a culture of safety, security, and compliance across assigned locations.

This role is responsible for identifying risk, conducting investigations, reducing shrink, and influencing behavior through training, accountability, and data-driven insights. In addition to day-to-day loss prevention execution, this role provides strategic leadership by contributing to enterprise loss prevention initiatives, supporting change management efforts, and reinforcing a positive, ethical work environment.

• Coordinate and conduct investigations involving loss of company assets using exception reporting, surveillance, and field research.
• Interview associates as part of investigations; manage follow-up actions including prosecution and restitution when applicable.
• Partner with Store Operations, Distribution Center Operations, and HR throughout investigations.
• Investigate and provide remediation support to stores with inventory shrink exceeding 4% of sales.
• Communicate investigation findings and trends to senior leaders including the VP of Store Operations, Director of Accounting & Loss Prevention, Regional Managers, District Managers, and Store Managers.
• Utilize exception reporting to identify asset loss risks and non-compliance with company policies.
• Conduct store and DC audits to ensure adherence to loss prevention standards and operational controls.
• Ensure stores are properly equipped to protect customers, associates, and assets, with special attention to new and remodeled locations.
• Maintain strong working relationships with local law enforcement to address market-level concerns.

• Utilize exception reporting to identify asset loss risks and non-compliance with company policies.
• Conduct store and DC audits to ensure adherence to loss prevention standards and operational controls.
• Ensure stores are properly equipped to protect customers, associates, and assets, with special attention to new and remodeled locations.
• Maintain strong working relationships with local law enforcement to address market-level concerns.

• Develop and deliver loss prevention training for stores and districts.
• Participate in store and district meetings to increase awareness of LP policies, procedures, and best practices.
• Support employee engagement, accountability, and change management initiatives that reinforce a safe and ethical workplace.

• Stay current on industry trends, tools, and best practices in retail loss prevention.
• Perform additional duties as assigned.

• Integrity & Ethical Leadership
• Demonstrates sound judgment, confidentiality, and fairness while upholding company values and policies.
• Risk Awareness & Problem Solving
• Identifies patterns, analyzes data, and proactively addresses shrink and safety risks.
• Collaboration & Influence
• Builds strong partnerships with field leadership, operations, HR, and external stakeholders.
• Communication Excellence
• Communicates findings clearly and professionally through written reports, presentations, and in-person discussions.
• Accountability & Results Orientation
• Drives measurable reductions in shrink and ensures consistent policy execution across multiple locations.
• Adaptability & Change Leadership
• Supports operational change, navigates ambiguity, and leads through evolving business needs.
• Organizational Effectiveness
• Manages multiple priorities independently in a fast-paced, multi-location retail environment.

• Strong investigative, analytical, and organizational skills with attention to detail
• Ability to work independently while managing multiple priorities
• Strong written and verbal communication skills
• Ability to build effective working relationships across all levels of the organization
• Willingness and ability to travel as required

• Bachelor's degree in Criminal Justice, Criminology, or a related field
• 5+ years of loss prevention experience in a multi-location retail environment, or equivalent combination of education and experience
• Experience using Agilence or similar exception-based reporting tools
• Working knowledge of HR policies as they relate to investigations
• Wicklander‑Zulawski certification preferred

• Regularly required to sit, speak, and hear clearly
• Frequent use of hands for handling objects and technology
• Occasional lifting or moving of up to 25 pounds
• Vision requirements include close vision, distance vision, and depth perception
• Ability to work effectively in a fast-paced environment
• Ability to travel 50%

Citi Trends is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind and are committed to creating an inclusive workplace for all employees and applicants.

Savannah, GA, United States