Retail Sales Associate – Apparel​/Shoes

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring self‑less team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates, driven by our vision to inspire people through golf and tennis.

Pay Band: $15.00 - $17.00

Reporting to the Sales and Service Manager, a Soft Goods Associate will engage customers in Men’s & Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance the customer experience. Responsibilities include assisting with front‑end operations (returns, exchanges, promotions), ensuring merchandise is well‑stocked and visually appealing, and providing expert product knowledge. The associate maintains a clean, professional environment, offers world‑class service, and builds lasting customer relationships.

Collaboration with the team and feedback to management are key to delivering a top‑tier shopping experience.

• Engage with every customer encountered and offer world‑class service by leveraging PGATSS Service behaviors, focusing on building lasting relationships that keep the customer coming back.
• Seek out and engage customers throughout the soft goods areas (men’s and women’s apparel, juniors, footwear, clearance, and fitting rooms).
• Maintain a working knowledge of all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promos, coupons, etc., and assist when needed.
• Assist in keeping soft goods areas at a premiere stock and visual level to drive sales and the customer experience.
• Ensure all soft goods areas, equipment, and supplies are always maintained and operational.
• Maintain a clean, professional presentation at all times.
• Demonstrate in‑depth product knowledge of various soft goods categories and explain their features, benefits, and differences to customers.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the promotion life cycle using bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.

• Communication: strong listening and interpersonal skills with excellent verbal and written communication and cross‑functional collaboration.
• Computer: basic computer skills and working knowledge of Microsoft Office Suite.
• Organization: ability to organize multiple priorities to meet deadlines and objectives.
• Education:
  
  high school diploma or equivalent.
• Experience:
  
  retail sales, customer service, or similar experience preferred.
• Working Conditions and Physical Demands: able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30‑lb box overhead.
• Schedule:
  
  flexible availability, including nights, weekends, and holidays.
• Business Acumen: ability to quickly learn business concepts with appropriate training.
• Accountability: strong self‑accountability and a proactive drive for results.

This job description is not intended to be an exhaustive list of all duties and responsibilities. Duties may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Every associate is prohibited from engaging in discrimination.

Reports of discrimination should be reported immediately to the Human Resources department, and retaliation is prohibited.