Assistant Store Leader

Job Overview

As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni‑channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

• Client & Service Leadership
  • Model Kate Spade Service behaviors and selling standards; lead a high‑energy, client‑focused environment.
  • Drive omni‑channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
  • Empower the team to personalize experiences and resolve customer issues effectively.
  • Lead customer data capture to support marketing and repeat business.
• Team Development & Leadership
  • Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
  • Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
  • Act as Store Leader in their absence; foster an inclusive, motivating culture.
  • Build community networks to support recruiting and brand awareness.
• Sales & Business Planning
  • Own store sales plans and forecasts; create action plans to address business opportunities.
  • Inspire the team to exceed performance standards across all selling channels.
  • Partner with corporate teams to analyze market data and optimize strategies.
• Brand & Visual Standards
  • Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
  • Execute visual directives and ensure an impeccable store environment.
  • Communicate sell‑through, stock trends, and customer feedback to improve results.
• Operational Excellence
  • Oversee opening/closing procedures, cash handling, and facility security.
  • Manage schedules and payroll budgets; adjust staffing to business needs.
  • Ensure compliance with policies, safety, and loss prevention standards.
  • Support inventory management, cycle counts, and shipment accuracy.
  • Manage live stream shopping sessions and leverage social media trends to drive engagement.

• 2+ years of retail management experience (fashion/lifestyle or comparable environment).
• A combination of education and experience will be considered.
• Strong leadership, communication, and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), and climb, bend, kneel, and maneuver sales floor and stockroom.

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces people problems quickly and directly; not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus
  :
  Dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity
  :
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results
  :
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy
  :
  Relates…