Community Hub Lead

FIGS is looking for Full-Time Community Hub Lead (Key Holder). You will provide FIGS’ customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. This role will report directly to FIGS’ General Store Manager.

• Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).

• Assist with opening and closing the store.
• Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
• Participate in inventory management—from cycle counts to sharing replenishment insights.
• Track sales to ensure daily goals are met.
• Support planning and execution of in-store events and initiatives.

• Team Support: Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity.
• Operational Oversight: Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem‑solving.
• Safety & Security: Uphold all safety, loss prevention, and cash‑handling procedures while maintaining compliance with company policies.
• Reporting & Communication: Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.

• 2+ years of retail sales experience.
• Flexible schedule, including weekends and holidays.
• Excellent interpersonal and communication skills.
• Fluency in English required; conversational Spanish a plus.
• Basic retail math and computer skills;
  Shopify POS experience a plus.
• Attention to detail and problem‑solving in a fast‑paced environment.
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.

• Knows how to have fun and boost positive vibes
• Comfortable in a fast‑paced, ever changing environment
• Embodies FIGS brand ethos through and through

• At FIGS, your base salary is one part of your total compensation package. This role’s base salary range is between $16/hr and $20/hr actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

• Equity: FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
• Other compensation and benefits offered include:
  • Comprehensive benefits and perks package focused on your well‑being, including premium medical, dental and vision coverage, and full access to wellness services through Ginger, Headspace, and Gympass. 100% FIGS-sponsored life insurance and disability insurance
  • Amazing 401(k) program, with a company match up to the first 6% of your contribution
  • Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
  • FIGS Friends and Family 25% off Discount for FIGS apparel
  • Access to FIGS Vet, Discounted Pet Daycare, and so much more…

FIGS, Inc. is a founder‑led, direct‑to‑consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of…