Museum Gift Shop Guest Service Team Lead

Job Title: Gift Shop Guest Services Team Lead

Department/Division: Museum Gift Shop / Retail Operations

Status: Regular, Full-time, hourly

Pay: $18.86 per hour

Reports to: Store Manager

Benefits: Full benefits-eligible, including health insurance, vision, dental, life, flex spending, paid time off, paid holidays, parking & amenity pass, and discounts.

Retirement: Georgia State Employee Retirement System - GSEPS (Pension + matching 401k)

Closing date: Open until Filled.

* Note:

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Under general supervision, the Guest Services Team Leader will assist the Store Manager and Assistant Manager with daily operations of the Museum Gift Shop. Responsibilities include providing exceptional customer service, shop supervision, inventory control, training and motivating staff, and maintaining accurate accounting records.

• Assists Store Manager supervise employees; including encouraging and motivating staff in sales and customer service.
• Assigns employee lunch & breaks in order to effectively manage day to day activities.
• Identifies current and future customer requirements by establishing a rapport with customers.
• Ensures availability of merchandise by replenishing store stock levels daily.
• Resolves customer inquiries and complaints in a professional and timely manner.
• Assists in inventory counts, identifies shortages or surpluses and reports all discrepancies to the Manager.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Assists with briefing all guest services staff is aware of changes at the beginning of each shift.
• Enforces program, operational, and personnel policies and procedures.
• Prepares daily store deposit and daily revenue reports. Ensures that all store accounting reports are accurate and submitted in a timely manner.
• Responsible for ensuring proper PCI compliance as required by credit card regulations.
• Responsible for maintaining proper cash controls in the gift shop.
• Contributes to the team effort by striving for increased store sales while promoting awareness of the Museum and its purpose.
• Performs other duties as assigned.

• Completion of a high school degree or a recognized equivalent. Associates Degree or higher a plus.
• 2 – 4 years retail store experience required, supervisory experience preferred.
• Must be outgoing, personable, and friendly.
• Must love working with people.
• Must have ability effectively communicate and present information to customers, peers and all levels of management.
• Computer skills required, Excel a must!
• Flexible schedule required including weekends, holidays, and occasional evenings.
• Must be able to stand for long period of times
• Criminal and credit check background required.
• Must be at least 18 years old.
• Valid drivers license required.

• Exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
• 90% of the typical work day will be spent standing.
• Between 25 and 50% of the day will be spent walking, lifting, grasping, feeling and climbing, pushing, and pulling.
• Less than 25% of the day will be spent climbing, stooping, kneeling, crouching, and crawling.
• Less than 10% of the day may be spent sitting.
• Sensory abilities required include vision, hearing and touching with more than 50% of the day spent communicating; talking and hearing.
• Must have visual clarity to determine accuracy, neatness and thoroughness of work assigned as well as close visual clarity to prepare, analyze data and figures and operate and view a computer.
• Majority of work will be performed within an indoor office environment. Typically work is not conducted in adverse environmental conditions.
• Noise level is considered quiet to normal.

Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island Authority is a Drug-free Workplace.