Retail Customer Service Associate; Cashier

Overview

Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions while maintaining a clean, organized front‑end area. The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world‑class service and fostering lasting customer relationships, the role helps drive sales and ensures a best‑in‑class customer experience.

• Engage with every customer encountered and offer world‑class service by leveraging PGA TSS service behaviors.
• Build lasting relationships that keep the customer coming back.
• Greeting and engaging customers throughout the front‑end areas (cashier area, club desk).
• Execute all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping front‑end areas (cashier area, club desk) merchandise presence at a premiere stock and visual level to drive sales and the customer experience.
• Ensure all front‑end equipment and supplies are maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the front‑end area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with SOP.
• Answer basic product questions, provide store information, and direct customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for customers.

• Communication: Strong listening and interpersonal skills; good verbal and written communication; able to communicate cross‑functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Able to organize multiple priorities to meet deadlines and objectives.
• Education: High school diploma or equivalent.
• Experience: Retail sales, customer service, or similar experience preferred.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Strong self‑accountability and a proactive drive for results.

Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30lb. box overhead.

Must be able to maintain flexible availability, including nights, weekends, and holidays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful; it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.