Collision Administrator - AutoNation Collision Center North Houston

Responsibilities

• Answer all incoming calls and direct or take messages as necessary.
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare all vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Establish each customer's method of payment.
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average.
• Obtain customer's signature on repair order; provide customer with a copy.
• Receive invoices and match them up with the unpaid insurance invoices before turning them in for payment.
• Distribute the mail daily.
• Post all funds received from the repair of a vehicle to the appropriate repair order.
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up.
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs.

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position (preferred).
• Professional appearance.
• Excellent oral and written communication skills.

$16/hr - $19/hr

• Competitive compensation and 401k matching.
• Insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear.
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.