Field Service Technician - Commercial Security Systems

Overview

The Field Service Technician is responsible for handling all tasks within their assigned area to repair, maintain, and install security systems. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems.

• Responds to all service calls within their assigned area within guaranteed response times and with the objective of restoring system functionality.
• Properly installs systems according to Tech Systems Installation Standards.
• Reads and interprets blueprints and schematics.
• Ensures all tasks are handled properly in accordance with Tech Systems’ policies and procedures.
• Identifies manufacturer revisions, upgrades, and installs independently.
• Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Updates tickets in service and project tracking system.
• Accurately accounts for company inventory and resources in their possession.
• Performs system preventive maintenance inspections according to policy and procedures.
• Assists with other technical support issues, as needed.
• Attends to additional duties as assigned by the Regional Manager or executive staff of Tech Systems.

• Education
  :
  High School Diploma or equivalent.
• Experience
  :
  At least two (2) years prior work experience in commercial security systems installation or service.
• Must have networking skills and 1 year experience programming access and video systems.
• Knowledge, Skills & Competencies
  :
  • Possess minimum factory and/or internal security system certifications to work independently.
  • Basic computer skills, including working knowledge of Microsoft Word, Excel, and Outlook;
    Smartsheet and IT skills with understanding of best practices for IP systems.
  • Excellent customer service skills with a sense of urgency.
  • Strong ability to manage multiple projects simultaneously.
  • Strong critical thinking and problem-resolution skills.
  • Detail-oriented with excellent organizational skills.
  • Ability to work accurately, efficiently, and independently; proficient with all systems installed in the service area.
  • Observance of all safety regulations; able to work in a safe and cautious manner.
  • Excellent verbal and written communication skills.
  • Strong time management skills with ability to meet deadlines.
  • Strong interpersonal skills to interact effectively with Tech Systems staff, vendors, customers, and to build teams of employees.
• Driver
  :
  • Must have a valid driver’s license and a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.

Job duties are performed at client sites. The position requires regular physical activity, including walking, standing, sitting, climbing, stooping, and lifting objects up to 50 pounds; occasionally lifting objects heavier than 50 pounds. Activities may involve exposure to hazards such as electricity and electrical wiring. The job requires driving and travel as needed.