Field Service Technician

The Field Service Technician will interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at customer sites, requiring independent work. Schedule flexibility is required, and field visits may be scheduled late at night or very early in the morning.

• Installation, Maintenance and Repair
• The technical work pertaining to admixture dispensing equipment includes installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
• The technical work pertaining to Verifi includes review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed, always serving as the local liaison and first line of contact to the customer.

• Assist Field Sales Representatives in winning and maintaining customer contracts through building and maintaining professional relationships with customers.
• Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.
• Understand the impact of customer satisfaction to achieve corporate goals.
• Planning & Scheduling of Dispenser Service work.
• The technician is self‑dispatched. This requires an independent self‑starter, self‑directed person who can diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• In this role the candidate will interact directly with internal as well as external customers on a daily basis, and must possess competencies such as organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their response time consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnose and solve technical problems, providing on‑site assistance to customer locations for proper application of equipment and products.

• The service administration component requires proficiency with computers to execute activities that include equipment ordering, warehouse part re‑stocking, expense reports, service management system compliance, preventative maintenance, calibration scheduling and compliance, active control of expenses, stewardship of company resources, real‑time participation in CRM reporting systems, and tracking of time, parts and incidental costs associated with each customer site and each customer truck.

• Complete all safety training and online training modules; observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.
• Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.
• Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/test.

• High School Diploma or Equivalent Required.

• 4–7 years’ experience (1 year education equivalent to 1 year experience) or equivalent military or other mechanical/engineering training required.

• Must possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems and hydraulic system principles.
• Ability to learn new technology and processes quickly.
• Strong verbal and written communication skills with both colleagues and customers.
• Organized and detail oriented, particularly with regard to maintaining records.
• Problem solving skills.
• Customer service and employee relationship skills.
• Hands‑on electro‑mechanical aptitude.
• Experience with hand tools, power tools, meters, gauges.
• Experience in field service type work.
• Working knowledge of the Ready Mix Concrete industry a plus.
• Must be able to lift 50 pounds.
• Must be able to wear a…