Field Service Technician​/Electrical- Savannah, GA

Customer Engineer (CE) Overview

The Customer Engineer is responsible for installation, commissioning, scheduled and emergency service on all Small to Large UPS, Power Distribution Units, other power products, and battery system products serviced by Vertiv, commensurate with training.

• Perform service tasks as assigned in accordance with company policies and procedures.
• Work independently or under direct supervision after training completion.
• Render on‑site and phone assistance to customers.
• Communicate with Technical Support on technical or procedural issues.
• Implement Field Change Notices per published guidelines.
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips.

• Operate safely in accordance with published safety guidelines.
• Maintain and operate company vehicle in accordance with local laws and company policy.
• Wear appropriate PPE as per company guidelines and job duties.
• Adhere to Fatigue Management policy guidelines.
• Complete required safety training assignments on time.
• Adhere to on‑site customer safety requirements when applicable.
• Report all work‑related accidents or injuries within 8 hours to the appropriate personnel.

• Complete accurate and timely administrative tasks (timecards, expense reports, mileage reports, service request task closure, service reports) per company guidelines.
• Maintain individual inventory and perform cycle counts in accordance with company policy.
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies.

• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to the customer where applicable.
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment.
• Strive to provide all customers a first‑time fix for their equipment.
• Maintain customer satisfaction rates per company guidelines.
• Attend customer meetings as required.

• Maximize productivity by combining service opportunities.
• Complete all technical and administrative work efficiently and in a timely manner.
• Make technical and commercial decisions under pressure.
• Evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate per company guidelines.
• Perform inventory cycle counts per company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on‑site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications.

• Aspiring ASEET or AMEET certification, or progress toward it, is preferred.
• 4+ years military experience in a related technical field.
• 2+ years of relevant industry experience.

• Communicate professionally and respectfully in both written and verbal forms.
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks.
• Collaborate with peers, customers, suppliers, and leadership.
• Complete administrative tasks (report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion.

• Make basic site evaluation including environmental temperature and general operating conditions.
• Familiarity with electrical / electronic test equipment and fundamentals.
• Follow written technical documentation (procedures and product manuals) to perform service tasks.
• Employ elementary fix/repair techniques under directed supervision.
• Complete service tasks and return units to full operating conditions under directed supervision.
• Summarize and report all work‑related tasks performed in written and verbal form.
• Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.).

• Travel is required.
• Flexible schedules (weekends, evenings, and holidays) may be required.
• Valid driver’s license.
• May have on‑call responsibilities.
• Must pass a drug test and pre‑employment background check and motor vehicle records check.