Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets or exceeds company standards and metrics, and completes the necessary certifications and education required for the current role and for consideration for advancement. Functions in an entry‑level position, gaining proficiency and requiring decreasing onsite supervision. Continued employment is contingent upon achieving required training, certifications, and safety requirements.

Performs straightforward tasks using established procedures.

• Performs installations and changes of service while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC), and local ordinances.
• Completes service calls, troubleshooting the drop from the tap to customer equipment, and designs basic home networks using coaxial cable, Ethernet, Wi‑Fi, and MoCA.
• Records all details in a timely manner for entry into the customer account.
• Determines service acceptability by reviewing test results, adjusting or fixing service to achieve optimal quality.
• Designs Wi‑Fi network placement, considering channels, co‑channel interference, and utilization; educates customers on device options and expectations.
• Communicates and engages customers, providing education on products, services, channel line‑ups, applications, and company policies.
• Cleans, maintains, and stocks vehicle and equipment; reports required maintenance or incidents to supervisor and customer as appropriate.
• Reconciles with warehouse regarding issued customer premise equipment (CPE).
• Operates and maintains installation tools, technology, and equipment, including hand tools, light power tools, meters, and ladders.
• Uses digital tools for work order management and diagnostics.
• Obtains and maintains required licensing and background checks as applicable.
• Makes sound judgment in decision‑making, problem‑solving, and project management; takes ownership of personal decisions and actions.
• Performs high‑place work, including pole and roof work with proper safety equipment, ladders, and bucket trucks up to 26 feet.
• Manipulates small objects (pens, keyboards, connectors, fasteners, wires) using hand tools.
• Lifts and carries loads of 70 lbs or more; works in confined spaces, standing 50–70 % of the time, and near power lines and electricity; tolerates moderate noise levels.
• Ensures safety by operating within equipment weight limits.
• Drives company vehicle safely during scheduled work days; maintains a valid driver’s license.
• Communicates effectively with customers and coworkers.
• Uses close and peripheral vision to operate tools and equipment.
• Handles exposure to dogs or other animals in construction or home environments.
• Completes required training and passes certification tests within specified time frames.
• Works in varying weather conditions (heat, cold, rain, precipitation).
• Works flexible shift patterns, including weekends, 10‑hour days, and mandatory overtime.
• Meets or exceeds established goals and performance metrics.
• Maintains regular, consistent attendance; works nights, weekends, and variable schedules as necessary.
• Performs other duties and responsibilities as assigned.

• Understand and apply Operating Principles as guidelines for job performance.
• Own the customer experience by putting customers first and providing seamless digital options.
• Be enthusiastic learners and advocates of Comcast’s technology, products, and services.
• Collaborate with teams to achieve results.
• Participate in the Net Promoter System by sharing feedback and improving customer satisfaction.
• Drive results and growth.
• Support an inclusive workplace culture.
• Act with integrity in service to colleagues, customers, investors, and communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Customer‑Focused;
Professional Etiquette;
Technical Knowledge;
Adaptability;
Self‑Motivation;
Critical Thinking Problem Solving;
Resilience;
Communication

High School Diploma / GED

Base Pay: $18.20 per hour. Quarterly bonuses, paid training, and a comprehensive benefits package effective Day 1, including health, dental, vision, highly discounted cable services, 21 paid days off, 8 company‑observed holidays, and more.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.