Security Service Technician

Company Overview

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal Technology Services® is hiring an Embedded Service Technician to drive our mission of being the world’s most trusted service provider. The Embedded Service Technician serves as a dedicated on‑site resource at a client location, providing ongoing service, maintenance, repair, diagnostics, and operational support for access control, video surveillance, intrusion detection, and related electronic security systems.

• Serve as a dedicated on‑site security technology resource for an assigned client location to perform service, maintenance, troubleshooting, diagnostics, repair, replacement, and testing of electronic security systems, including but not limited to:
  • Electrified/non‑electrified locks, card readers, ancillary door devices
  • IP/analog cameras, head‑end video recording devices
  • Wired/wireless systems and intercom systems
• Respond to client service requests, incidents, and system outages while maintaining established service level expectations
• Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
• Support system upgrades, firmware updates, software patches, database maintenance, and equipment replacements
• Assist with system commissioning, device programming, and configuration changes as directed
• Execute, document and track service‑related issues through Service Now in accordance with Federal, State and local regulations
• Interpret electrical schematics, CAD drawings and related documents for use in low‑voltage applications

• High school diploma or equivalent
• Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company‑issued vehicle
• Minimum of three (3) years of field experience in the electronic security industry
• Minimum of two (2) years of experience servicing, maintaining, or supporting enterprise‑level access control and video management systems
• Possession of state‑specific licensing or ability to obtain and hold license once hired
• Excellent computer skills with the ability to navigate multiple systems, applications, and ticketing platforms
• Strong troubleshooting skills across electrical, mechanical, electronic, and network‑connected security systems, including diagnosing and resolving hardware, software, and communication issues within integrated environments
• Working knowledge of Windows operating systems, networking fundamentals, IP addressing, and server/client environments to support and optimize enterprise security technology platforms
• Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Strong troubleshooting capability with mechanical and electronics aptitude; proficient in the use of hand and power tools and available for scheduled on‑call rotations to respond to emergency service requests
• Capable of lifting with assistance up to 50lbs and work on various ladder heights

• Experience with any of the following:
  Software House, CCURE,…