Plumbing Lead- Commercial​/Residential Installation​/Construction

Company Overview

Victory Plumbing is a locally owned, family-operated company and a leading provider of residential, commercial, and industrial plumbing services throughout the greater Savannah, Georgia area. We are committed to exceptional customer service, quality workmanship, and safe, code-compliant plumbing solutions.

We value skilled trades professionals and leaders who take pride in their craftsmanship, accountability, professionalism, and commitment to developing strong teams.

Victory Plumbing is seeking an experienced Lead Plumber- (Commercial / Residential Installation) to lead, manage, and develop our team of plumbing technicians and apprentices. This is a hands-On leadership position responsible for daily operations while continuing to perform installs, diagnostics, repairs, and installations as business needs require.

The Lead Plumber position is accountable for their own and team performance, customer satisfaction, service quality, productivity, profitability, safety, inventory accountability, and compliance with company procedures. This position works closely with dispatch, customer care, accounting, and company leadership to ensure service calls are properly scheduled, completed, documented, billed, and collected.

The ideal candidate is an experienced licensed plumber who can balance technical work with leadership responsibilities, coach technicians to improve performance, resolve escalated customer concerns, and help grow the service department responsibly and profitably.

• Lead, supervise, coach, and support technicians, apprentices, and helpers.
• Set clear expectations for workmanship, productivity, professionalism, customer service, safety, documentation, and accountability.
• Conduct regular individual and team meetings, ride-alongs, field observations, and performance coaching.
• Provide technical guidance and assist crew with system diagnoses, repairs, estimates, and difficult situations.
• Train technicians on plumbing systems, diagnostic procedures, company standards, Service Titan requirements, pricing, customer communication, and ethical service recommendations.
• Participate in recruiting, interviewing, onboarding, training, performance evaluations, corrective action, and employee development.
• Review technician attendance, punctuality, appearance, productivity, and compliance with company policies.
• Promote teamwork, accountability, respectful communication, and a positive work environment.
• Ensure apprentices and helpers are properly assigned, supervised, and trained.
• Help establish individual development plans and advancement opportunities for service employees.

• Oversee the daily operation of the service department and help ensure work is assigned appropriately based on technician skills, location, availability, and job requirements.
• Coordinate with dispatch and customer care regarding scheduling, technician availability, emergency calls, delays, cancellations, and customer communication.
• Review the installation schedule throughout the day and make adjustments when needed.
• Ensure technicians properly dispatch, arrive, start, pause, complete, and close jobs in Service Titan.
• Confirm technicians and assigned apprentices accurately record all time associated with each job.
• Monitor open, incomplete, rescheduled, and unbilled service calls and ensure timely resolution.
• Review completed jobs for accurate documentation, labor, materials, photos, estimates, invoices, signatures, and payment status.
• Ensure receipts, purchase documentation, and job-related expenses are submitted accurately and timely.
• Coordinate with other departments when service work overlaps with construction, warranty, backflow, or maintenance operations.
• Maintain availability to assist with urgent field situations and escalated service needs.

• Perform plumbing installation, train, diagnostics, repairs, maintenance, and installations as workload and staffing needs require.
• Install, repair, maintain, and service water supply, drainage, sewer, gas, vent, fixture, and related plumbing systems.
• Diagnose complex plumbing problems and determine safe, code-compliant, and cost-effective corrective actions.
• Read and interpret blueprints, drawings, specifications, plumbing codes, equipment manuals, and technical documents.
• Assist technicians with technical troubleshooting and second opinions.
• Inspect work for quality,…