Case Manager Child Support - District Attorney

CASE MANAGER CHILD SUPPORT - DISTRICT ATTORNEY

CASE MANAGER CHILD SUPPORT

Case Manager/Child Support

Locates absent parents, establishes paternity, establishes and enforces child support and medical insurance, registers foreign support orders, and reviews and modifies court ordered child support.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Initiates locate efforts through a variety of sources and networks; interviews custodial parent by office appointment or telephone to obtain additional locate information;

prepares and sends a Uniform Interstate Family Support Act application to custodial parent; writes custodial parents for additional information needed to proceed with interstate child support cases. Reviews existing court orders to determine order validity, continuing exclusive jurisdiction, computation of arrears, and course of legal action; reviews applications to determine the course of action, sufficiency of information provided, and requirements of the responding state to process the case.

Prepares interstate child support petition/transmittal for filing in the responding state; schedules appointment with the custodial parent to sign and have notarized the prepared petition and to review petition and explain the process and program guidelines; monitors progress of case in accordance with federal time frames and guidelines. Prepares and coordinates the service of non‑custodial parent with local and statewide Sheriff departments.

Prepares, coordinates, and distributes child support court calendars for Superior Court Judges; reviews court cases and assembles payment records, case activity logs, absent parent questionnaires, and other legal documents required for court hearings; attends weekly court hearings and negotiates appropriate dispositions. Performs office interviews/negotiations with non‑custodial parents and attorneys. Researches, composes, and initiates support orders, contempt citations, bench warrants, income deduction orders, motions, continuances, interrogatories, pleadings, and related legal documents.

Researches public assistance data by accessing the SUCCESS computer system at the Department of Family and Children Services to determine any monies owed to the State of Georgia. Responds, in a timely manner, to correspondence from responding states and clients. Coordinates paternity testing when necessary. Evaluates newly created court orders from responding jurisdictions and inputs the obligation into state and in‑house computer systems.

Monitors payment status on cases; documents all actions; keeps custodial parent updated on case status. Researches and corrects all money distribution problems and account balances when in error; establishes new accounts on state and in‑house computer systems; completes and submits paperwork for redistribution monies; monitors and corrects federal tax intercepts; researches and takes corrective action for absent parent refunds, escrow account balances, unidentified monies, returned checks, and check approval/distribution;

generates and monitors corrective actions for stop payment requests; adjusts account entries and balances; maintains client information on computer system. Coordinates with other child support offices on distribution problems concerning payments. Attends necessary state training classes and seminars; travels as needed for specific training meetings. Assists with annual audit of child support cases within the office.

Copies, transmits, and files documents. Performs other related duties as required.

High School Diploma required;
Associate’s Degree with course work emphasis in paralegal work and civil and criminal procedures preferred; supplemented by three (3) years previous experience and/or training that includes customer service and working in a child support enforcement and/or legal…