Gap Services Case Manager; Savannah

GAP Services Case Manager The Gap Services Case Manager provides appropriate case management and supportive gap services to eligible ORR-eligible populations, including Cuban/Haitian Entrants through outreach, intake and assessment, referral, and follow up. The primary focus of the Preferred Communities-Gap Services program is to provide eligible clients with those gap services along with referrals to allowable and ongoing Office of Refugee Resettlement (ORR) and mainstream benefits including cash and medical assistance, employment (Match Grant), and social services.

The Gap Services case manager will also provide individualized health education and advocacy for the clients’ access to healthcare. The Gap services case manager will provide necessary referral services to help clients become more socially integrated and culturally acclimated in their new communities. The Gap services case manager will provide support to all clients for a maximum of 90 days unless a client is especially vulnerable.

In the event of a an especially vulnerable client in need of services beyond the 90-day service period, (large family, women-at-risk, elderly clients, clients that identify as LGBTQ, clients with significant physical or mental disabilities, and other vulnerable populations) the Gap Services case manager will refer clients to Intensive Case Management (ICM) for continued appropriate services.

Position Details:

Full Time position;
Hourly Department – RISReports to Client Services Manager, Savannah Located in Savannah, GAHybrid with some remote and in-office required. Travel 25%
Monday through Friday; 8:30AM – 5:00PM $40,000-$45,000/yearly

Responsibilities:

Assesses clients for eligibility using Preferred Communities-Gap Services guidelines

Provides translation/interpretation services as needed to English Provides direct services to/for Inspiritus clients as assigned in a professional, courteous, and caring manner

Conducts outreach, intake and assessment, referral, and follow-up to eligible clients

Conducts two home visits within the 90-day service period, including an initial home visit and safety check

Maintains communication with clients every 30 days and documents communication as required by programmatic guidelines

Provides referral for a domestic medical screening, tuberculosis screening and any necessary vaccines required for parole applications

Provides training and education related to serving clients to community partners

Assesses clients for housing and other immediate emergency needs as necessary

Provides clients with linkages to cash and medical assistance, employment, and social services

Assists clients and sponsors with applications for Social Security, Employment Authorization Documents, driver’s licenses, school enrollment, etc. as necessary

Provides vulnerable clients with referrals to Intensive Case Management as necessary

Accompanies clients to appointments as needed for services (e.g. health screening, social security appointment, DFCS benefit enrollment, ESL/school registration/WIC)
Assists with and educates on the completion and submission of forms or applications for appropriate services

Completes appropriate employment referrals and assists with Match Grant (MG) service enrollment in coordination with the employment team to ensure appropriate employment placement as needed

Submits all documentation required to prove that services have been provided (this may include copying original documents)
Maintains all records and client files in an accurate, complete, confidential manner as required

Keeps supervisor apprised of difficult cases

Ensures that all services needed by the client are scheduled, provided, and documented in the file according to grant requirements

Develops individualized,…