Service Writer - Fleet Services

Service Writer – Fleet Services Department

The City of Savannah Fleet Services Department is looking for an energetic, forward‑thinking individual to join our team as a Service Writer. This position is responsible for the scheduling of maintenance and repairs for equipment and vehicles citywide.

We offer great pay, excellent benefits including medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short‑term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance, and 12 paid holidays.

• Schedules and coordinates the maintenance and repairs of vehicles and equipment.
• Maintains vehicle information, maintenance, and repair records in a computerized system.
• Identifies best times to perform preventative maintenance and scheduled repairs by partnering with external departments and understanding their scheduling needs.
• Coordinates maintenance schedules with external department staff.
• Communicates requirements of maintenance procedures including cool‑down times and scheduling times.
• Assists in identifying and providing spare equipment or loaner vehicles as needed.
• Performs other related duties as assigned.

• High School Diploma or GED equivalent with at least 2 years of experience in a shop environment with parts or scheduling experience or an equivalent combination of education, training, and experience.
• Valid state driver's license with an acceptable driving history.
• Work schedule:
  
  Monday – Friday, 7:00 AM to 4:00 PM.

• Background investigation, supervised drug screen, post‑offer/pre‑employment medical screen, and verification of education, certifications, and licenses prior to employment.

• Knowledge of department policies and procedures.
• Knowledge of city fleet maintenance and repair procedures.
• Knowledge of vehicle and equipment maintenance procedures.
• Skill in the use of computers and other office equipment.
• Skill in oral and written communication.

SUPERVISORY CONTROLS:
The Service Writer Lead assigns work in terms of general instructions; the supervisor spot‑checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES:
Guidelines include city and department rules and regulations and supervisory instructions. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY:
The work consists of related duties in the coordination of vehicle maintenance. Equipment breakdowns and database management contribute to the complexity of the position.

SCOPE AND EFFECT:
The purpose of this position is to coordinate vehicle maintenance. Success in this position contributes to the efficiency of citywide fleet operations.

PERSONAL CONTACTS:
Contacts are typically with co‑workers, other city employees, vendors, and members of the general public.

PURPOSE OF CONTACTS:
Contacts are typically to give or exchange information, provide services, and resolve problems.

PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table or while intermittently standing, walking, bending, crouching, or stooping. The employee frequently lifts light objects and distinguishes between shades of color.

WORK ENVIRONMENT:
The work is typically performed in the office and outdoors. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and cold or inclement weather conditions.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
None.