Manager, Supply Chain Operations Systems – Sayreville, NJ - Hybrid

Who We Are

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries.

Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world.

The Supply Chain Operations Systems Manager serves as the primary functional and technical owner overseeing the maintenance, support, design, feasibility analysis, and implementation of the Warehouse Management Systems supporting Guest Worldwide’s distribution network.

The position oversees related systems integration enhancements, supports the investigation of transactional issues, seeks root causes and develops timely technical and process solutions.

Leveraging strong inter-departmental relationships, the role supports Supply Systems training to ensure colleagues have the capabilities needed to effectively perform their functions and support Guest Worldwide customers and business.

• Serves as Subject Matter Expert and primary technical support for Supply Chain Systems (WMS, TMS, LMS)
• Ensures operational system integrity through setup, configuration, code promotion, and control processes
• Monitors system performance, performs maintenance and backups as needed
• Serves as project lead for systems implementations and leads User Acceptance Testing

• Interfaces with Operations staff to review procedures and maximize efficiencies
• Coordinates with Information Technology to resolve upstream/downstream systems issues
• Provides regular communication to Operations and internal departments on operational matters
• Establishes root cause analysis and manages technical resolution pipeline

• Designs and develops tools for analyzing operational activities
• Conducts feasibility analysis on processes and equipment
• Calculates cost/benefit and business impact and proposes solutions
• Investigates and recommends new technologies and information systems
• Identifies areas for improving service levels, reducing costs, and enhancing operations

• Develops standardized and ad hoc reporting for site, management and customers
• Serves as site expert on WMS logic and functionality
• Trains Operations team on using WMS and related systems
• Ensures compliance with Standard Operating Procedures

• Bachelor’s Degree in:
  Engineering, Business Administration, Supply Chain Management, Computer Science or related discipline or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is preferred.

• 6 years with exceptional Tier-1 Warehouse Management Systems experience (High Jump preferred)
• 2-4 years’ experience working with ERP technical functionality (Microsoft Dynamics Preferred)
• Systems implementation and systems project management experience preferred.

• Excellent technical, analytical, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Excellent organizational, time-management, and project management skills.
• Experience in managing application development lifecycle (specification, testing, implementation)
• Strong technical knowledge of databases and database architecture. Ability to read/write SQL and working knowledge of reporting tools and web development languages.
• Proficient in business systems analysis, process improvement methodologies, and change management protocols.
• Subject matter expert for all Supply Chain Systems functionality within our Distribution Network.
• Excellent problem solving, critical thinking,…