Service Coordinator

Job Details
Level: Experienced

Job Location:

Columbia NW Heating – Scappoose, OR 97056
Position Type:
Full Time
Education Level: High School
Salary Range: $22.00 – $26.00 per hour

Travel Percentage :
None

Job Shift: Day
Job Category:
Admin - Clerical

We’re currently looking to add a Service Coordinator to our team. This role is a great fit for someone who brings a positive, professional approach and is interested in growing with us.

In this position, you’ll handle incoming service calls, make outbound calls to schedule maintenance visits, and coordinate detailed appointments with our technicians. You’ll also assist with resolving minor service concerns and play an important role in building strong relationships with our customers.

• Provide exceptional customer service to existing and potential customers.
• Answer a high volume of inbound calls from customers in a friendly and professional manner.
• Make outbound calls to return messages and reach out to customers.
• Schedule service appointments and coordinate dispatching for service technicians.
• Assist field technicians with administrative needs on occasion, which may include payment processing, lookup of customer info, rescheduling, etc.
• Create, update, and maintain customer records within the service system database.
• Other duties as assigned.

• Company-paid medical, dental, and vision (employee coverage)
• Company-paid group life insurance
• Voluntary insurance options
• Paid holidays, sick time, and vacation
• Tuition reimbursement
• Employee Assistance Program (EAP)

• 1+ year experience in customer service, phone or in-person
• 1+ year experience scheduling
• 1+ year dispatching preferred
• Computer and technology proficient; MS Office and Service Titan experience a plus
• Parts warranty experience preferred
• Professional communication, both verbal and written
• Positive attitude in difficult situations
• Ability to assess and prioritize work throughout the day
• Must pass a pre-employment drug screen and background check