Mobile Associate - Retail Sales

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

• Passionate customer advocate with the desire to bring your authentic self to the role (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

• Age: 18 years or older
• Legally authorized to work in the United States

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, employees receive hourly training pay and may be promoted to the Mobile Expert role, becoming eligible for an annual incentive target of up to $18,000 per year.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to protected status including age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, national origin, marital status, citizenship, veteran status, disability, or other protected characteristic. Discrimination, retaliation, or harassment based on these factors is not tolerated.

Individuals with a disability who require reasonable accommodation may contact Applic or call  This contact is not a means to apply for or inquire about a position, and we cannot respond to non‑accommodation related requests.