Account Manager – Enterprise Accounts

Must be able to commute to Hawthorne, CA office

The Account Manager role is responsible for bringing the ‘Supa’ element to our grow and nurture our key customers ensuring they have everything they need to remain loyal engaged customers that are Supacolor fanatics. The key success measures in this role are customer retention and growth.

• Supafast:
  We work with Pace. We start the day off right giving our all each day. We work with a sense of urgency. We work with the right rhythm the business demands. We adapt our style where necessary. We stay ahead of the rush.
• Supaeasy:
  We work with composure. We keep calm under pressure, stay focused, committed and communicate well to drive results. Nothing is too much trouble; we keep things seamless, and this is felt internally and externally.
• Supacolor:
  We work with Pride. We ensure that we are the best we can be, we take pride in everything we do. We care about the customer, our work, and our colleagues. We take ownership and are accountable. We don’t settle for good; we aim for great. We work as a team supporting each other, sharing responsibility, and collaborating to the success of Supacolor.
  
  We are Supacolor.

• Proactive Account Management
  • Building and maintaining long‑lasting client relationships
  • Being ‘Supa’ awesome for our customers and delighting them every time
  • Serve as the lead point of contact for all customer account management matters
  • Timely and successful delivery of our solutions according to customer needs and objectives
  • Negotiating pricing and close agreements to maximize profits
  • Provide professional after‑sales support to maximize customer loyalty
  • Assist with challenging client requests or issue escalations as needed
• New Business opportunities
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Communications
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Effective and relevant communications to all stakeholders, including progress report updates
• Relationships
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Teamwork
  • Collaborate with Sales team to identify and grow opportunities within territory
  • Contribute to wider team in a positive and collaborative manner
  • Contribute positively to the Supacolor culture, demonstrating our values
• Reporting and analysis
  • Ensure all data is entered into Hub Spot as per company guidelines
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Forecast and track account metrics (e.g. quarterly sales results and annual forecasts)
• Demonstrating operational excellence in all aspects of your role & in our SC competencies
• Performing other work‑related duties as required

• Supa Positive:
  Having a winning attitude, with an upbeat and happy outlook, bringing a Supa positive energy. Never injecting additional pressure.
• Supa Adaptable:
  The ability to remain Supa flexible and not rigid in approach. Coachability, willingness to learn and develop, the ability to troubleshoot and solve problems while remaining calm under pressure. The willingness to jump in and help where necessary.
• Supa Organized:
  Taking pride in their work environment, keeping clean and tidy. Preparing ahead and methodical and Supa process orientated in approach. The ability to reflect and look at ways of doing things better.
• Supa Teamwork:
  Communicating effectively and contributing to shared goals, embracing a team spirit of winning together, supporting each other, and truly caring for everyone in the team. Being Supa accountable for yourself and your team.

• Bachelor’s degree in business administration, finance, sales, or related field or proven experience in key account management preferred
• Proficient in all Microsoft Office applications as well as CRM software.
• 5+ years proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or Hub Spot) and MS Office
• Experience delivering client‑focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Excellent business acumen