Manager,Card Operations Job Scarborough area,Ontario Canada,Finance & Banking

Is this role right for you?

- In this role you will:

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Manages and monitors daily card production volumes and ensures that service level agreements are met by the card issuance, fulfilment and collateral vendors. Manages investigation and resolution of all card production and fulfilment issues for VIP, dailies, and reissues.

Oversees and monitors inventory levels for all card plastics, chip modules and collaterals for the production and fulfilment of credit and debit card products. Accountable for projections and forecasting of card issuance volumes for dailies and reissues to ensure all orders for plastic manufactures, chip modules, chip milling/embedding, and collaterals are placed in an accurate and timely manner. Maximizes inventory order price breaks and closely assess inventory expiry timelines.

Ensures sufficient supply of cards and collaterals are maintained.

Manages the annual budget for all Card Operations expenses such as plastic manufactures, card package collaterals, data processing, courier/postage costs, programming and other related expenses. Performs a monthly review of the Card Operations budget and provides variance explanations to Senior Manager & Finance. Prepares and submits quarterly PST allocation adjustment entries. Validates and authorizes payments for monthly invoices related to Card Operations

Performs ad hoc annual audit and validation of all card plastic inventory held at the card production and fulfilment vendor and ensures monthly invoice audit on vendor plastic invoices is completed & included in monthly vendor operations dashboard. Manages the Disaster Resumption Plan (DRP) for the inventory of card plastics, chip modules and collaterals.

Initiates and leads implementation of enhancements to improve overall service delivery. Provides expertise and support with the execution and launch of all card and collateral production and fulfilment projects and initiatives. Participates in card package production output validation sessions with Retail Products following project launches.

Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Position:
Manager, Card Operations / Credit Cards & Unsecured Lending Operations / Retail Business Banking Operations

Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Expert knowledge of the Bank’s retail products and services

Expert knowledge of card manufacturing, personalization, and fulfilment of credit, debit and prepaid cards products

Sound understanding of the Bank’s operational policies and procedures

Excellent knowledge of the Image and AS400 KS/Host systems

Strong analytical and accounting skills

Ability to interpret and organize data

Excellent written and verbal communication skills

Exceptional PC skills with high degree of experience with Excel spreadsheets, macros and pivot tables

What's in it for you?

Diversity, Equity, Inclusion & Allyship
- We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We…