Manager of Card Operations

Lead the Card Operations team at Scotiabank in Scarborough, Ontario, focusing on efficient card production and client relationships. This managerial role emphasizes service excellence and budget oversight, ensuring risk minimization in card services.

As Manager of Card Operations, you will oversee daily card production, manage vendor relationships, and track inventory while ensuring compliance with Scotia Service standards. Your leadership will pave the way for process enhancements, financial management of a $35MM budget, and improving client engagement through effective communication across teams. You will have direct oversight of card fulfillment and play a critical role in managing operational risks.

Key Responsibilities:

• Lead a customer-focused culture within the team

• Monitor daily card production and vendor performance

• Manage inventory levels and forecasting for card issuance

• Review and validate monthly Card Operations budget

• Oversee disaster recovery plans for card production

Requirements:

• Expertise in retail banking products and card fulfillment

• Strong analytical and accounting skills

• Proficient in AS400 and Image systems

• Excellent communication and PC skills

• Experience in operational policies and regulations

Elevate card operations and enhance client satisfaction with your expertise and leadership at Scotiabank in Scarborough.
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