IDC Regional Manager Job Scarborough area,Ontario Canada,Management

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents,
Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear:
to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistics

Salary Range

$96,251.00 - $

Responsibilities

1. Leadership and Coaching of the IDC Business Partner Team

Supervise, coach and support IDC BP’s in the day-to-day management of their markets and ensure full delivery of all their key deliverables (see BP job profile).

Ensure rigorous follow-up of deliverables, priorities and KPIs for BP’s and IDC’s in the region.

Maintain overall accountability for IDC capacity, performance and development in their region

Act as the BP for the most critical and large IDC’s in the region

Define individual goals aligned with the department's strategic priorities, ensure alignment with Regional MD on goals and priorities.

Provide ongoing coaching focused on performance, accountability and continuous improvement.

Identify training needs and contribute to the development of the team's skills.

Foster a climate of collaboration, rigor and commitment.

2. Performance Supervision and Quality Control

Ensure that the BP’s:

Maintain rigorous monitoring of IDC KPIs and compliance.

Adequately document their interventions and action plans.

Ensure proactive communication with partners.

Execute IDC performance reviews / Q ’s as per company policy and that follow up actions are realized or escalated as per company policy

Review the performance analyses produced by the team before escalation to the MD

Validate the consistency of policy recommendations made to IDCs.

Identify operational deviations or risks and recommend corrective actions.

3. Strategic support to the Regional MD

Act as the main point of relay between the MD and the team.

Ensure smooth collaboration between IDC BP’s and Stations / ROM’s

Centralize and structure the needs reported by the BP’s.

Report:

Emerging trends

Capacity issues

Partner Risks Compliance issues

Organizational Needs

Contribute to the strategic planning of the department.

Participate in inter-departmental meetings when required.

4. Harmonization of practices and standardization

Ensure consistent application of processes and policies, following policies set out by Global IDC Compliance team and provide input into improving those processes and policies.

Implement monitoring and optimization tools.

Ensure IDC KPI performance achievement through IDC BP activities towards underperforming IDC’s

Identify opportunities for process improvement.

Support the deployment of new initiatives, technologies or organizational changes.

5. Escalation, mediation and management of complex situations

Ensure the IDC BP team is aware of any risk and proactively addresses them before operational impacts are suffered

Intervene in cases requiring a higher level of negotiation or mediation.

Support BP’s in the management of underperforming and/or non-compliant IDCs.

Ensure a professional and compliant approach to sensitive situations.

Work in collaboration with the relevant departments (Operations, HR, Legal).

6. Development of expertise and credibility in the field

Maintain a thorough understanding of operational issues.

Conduct regular station visits and maintain a close working relationship with ROM’s and SM’s.

Act as an internal reference on IDC best practices.

Promote Intelcom's partnership approach and values.

Qualifications

Bachelor's degree in administration, business relations, management, logistics or related field and a minimum of 8 to 10 years of relevant experience OR Master's or MBA with a minimum of 5 to 7 years of relevant experience

Experience in team management or supervision

Experience in partnership development, account management or operating environment

Knowledge of independent contractor models (strong asset)

Knowledge of small business challenges, strategic planning, and financial analysis to support informed business decisions

Entrepreneurial background (strong asset)

Experience in logistics or operations (asset)

Mobilizing leadership and organizational maturity

Strong analytical and data-driven…