Inside Sales Representative

Inside Sales Representative (Full-Time)

Scarborough, ON

IDN-Canada is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal customized service.

The Inside Sales Representative is an entry-level role responsible for supporting branch operations through customer service, warehouse, and sales support activities. The incumbent will develop product knowledge, operational expertise, and customer relationships while assisting with daily branch functions. Through training and hands‑on experience, the successful candidate will progressively take on greater sales responsibilities and contribute to the growth and success of the branch.

• Assist customers in person, by phone, and electronically, ensuring a high standard of customer service
• Develop and maintain strong relations with customers and vendors
• Identify opportunities to grow sales within assigned territory and support branch initiatives
• Maintain and expand existing customer base and sales volumes
• Execute daily branch functions related to sales, administration, and operations
• Work collaboratively with branch personnel to support a team‑oriented, customer‑focused environment
• Support continuous improvement of product knowledge and internal systems/processes
• Proactively identify and add new accounts to the customer base
• Perform general branch support duties, including warehouse responsibilities such as order picking, stocking, and inventory organization as required
• Uphold company policies, procedures, and operational standards

• 1–2 years of customer service and/or sales experience is considered an asset
• Excellent oral, written, and presentation communication skills
• Proficiency with Microsoft Office Suite and general computer systems
• Strong attention to detail and organizational skills
• Flexibility to adapt to changing priorities and business needs
• Strong team‑oriented mindset and ability to contribute to a positive, collaborative branch atmosphere
• Ability to work independently with minimal supervision as well as working in a cohesive team environment
• Positive, team‑oriented mindset with a commitment to contributing to a strong branch culture
• Self‑motivated with a strong drive for success and professional growth

IDN-Canada offers a competitive salary and benefit package, monthly & yearly bonus opportunities, commissions, and a RSP program.

Full‑time position. Typical hours are Monday to Friday, 8:00 a.m. to 4:30 p.m.

Due to the nature of our business and products carried, candidates must be bondable with no criminal record and must be legally authorized to work in Canada.

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.