Customer Service Representative

Location

Scarborough, 73 Pleasant Hill Road, Scarborough, ME 04070, USA

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer‑related responsibilities to ensure customer satisfaction, promote corporate goals and objectives, and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees, Pledges and our Co‑Worker Guarantees and Pledges.

• Courteously answer incoming telephone calls, provide front‑desk service, and assist walk‑in customers.
• Utilize the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer‑related input and other clerical tasks such as inventory control, accounts payable, accounts receivable, computer posting, price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participate in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross‑training within the department and offering assistance as needed.
• Perform miscellaneous office duties such as filing, photocopying, and shredding.

• Health Insurance – Premiums as low as $6 for full‑time employees.
• Dental insurance and Vision insurance.
• Company‑provided life insurance, short‑term and long‑term disability.
• 401(k) plan with company match.
• Paid time off and 10 paid holidays.
• Tuition reimbursement for employees and scholarships and grants for employees’ children.
• Discounts on our products and services.
• Work uniform and boot and prescription safety glasses allowance.
• Paid training at our state‑of‑the‑art institute.
• Opportunity for growth.
• Opportunities at several locations in MA, ME, NH, and VT.

Assist with special projects and other work‑related duties as assigned.

• Good communication and listening skills.
• Accuracy, organization, and attention to detail.
• Ability to work in a dynamic environment without distraction.
• Courteous demeanor and professional appearance.
• Flexibility to work seasonal overtime.
• Troubleshooting skills – within and between departments.
• The ability to adapt to change.

A high school diploma or equivalent is preferred.

One year of previous customer service experience, including computer work, is preferred.

Calculator, telephone, computer terminal, and copier.

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

The main safety concern relates to proper ergonomics while working at a video display terminal.

This position deals frequently with customers over the telephone and in person, requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

• The position requires frequent sitting and some standing.
• There is frequent use of the fingers to write, input data into a computer system, and handle paperwork.
• There is frequent communication involving both speaking and listening in person and over the telephone.

There is rarely a need to lift or move an object weighing more than 10 pounds.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.