Senior Customer Service Coach & Center Operations Lead
Job in
Scarborough, Cumberland County, Maine, 04074, USA
Listed on 2026-08-16
Listing for:
Service Experts
Full Time
position Listed on 2026-08-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Service Experts Heating & Air Conditioning in Scarborough, ME is seeking a Customer Service Representative IV to monitor the performance of multiple agents, mentor staff on KPI targets, and assist the Center Supervisor in daily operations. You will handle inbound and outbound calls, coordinate dispatching, and help ensure timely service levels.
The role emphasizes effective communication, ongoing coaching, and maintaining customer records while resolving inquiries about billing, scheduling, and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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