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Customer Service Ops Lead – Coaching & QA (Rep IV
Job in
Scarborough, Cumberland County, Maine, 04074, USA
Listed on 2026-08-20
Listing for:
Service Experts Heating & AC LLC
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Service Experts Heating & Air Conditioning in Scarborough, ME is seeking an experienced Customer Service Representative IV to monitor and mentor a team of agents, ensure KPI targets and service levels are met, and assist the Support Center Supervisor in day-to-day operations. You will handle inbound/outbound calls, coordinate dispatch, maintain customer records, resolve complex issues, and provide coaching and training materials.
A background in HVAC is a plus.
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