Library Services Technician

Job Description Summary

Organization’s Summary Statement:
The Frederick Douglass Library at the University of Maryland Eastern Shore invites applicants to apply for a full-time, non-exempt position with full benefits. This is a daytime position (8:00 - 5:00) with rotating Saturdays.

Salary Range: $44,053 - $49,000

Benefits:
The University of Maryland Eastern Shore, as a University System of Maryland institution and a Maryland State agency, provides a comprehensive benefits package to all regular faculty and staff. The Office of Employee Benefits provides consultative services and assistance with benefits planning, enrollment, and changes. Eligible employees may participate in a variety of benefit plans including:

• Health insurance, including multiple medical plan options for employees and dependents offered through the State of Maryland Employee Benefits Division.
• Prescription drug, dental, and flexible spending accounts, and vision coverage.
• Retirement plans: mandatory enrollment in a state pension system or an Optional Retirement Plan with Fidelity or TIAA, Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored Met Life, USM sponsored Met Life Plan, life insurance and long-term disability insurance).
• Tuition remission benefits for eligible employees and, subject to USM policies, spouses and dependents at University System of Maryland institutions.
• Non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year). Overtime, shift-differential and on-call pay and paid holidays.
• Employee wellness and support resources and access to the State of Maryland wellness programs.

Responsibilities:
Under general supervision, performs assigned tasks within one or more library functional areas.

• Utilizes library software as systems to retrieve and enter data.
• Performs assigned staff functions within the library management system.
• Uses designated library systems, tools, standards, and processes to create, describe, and organize a variety of library information resources.
• Provides customers with information and guidance in finding and retrieving library information resources.
• Charges and renews books and other materials for customers using the library management system.
• Performs basic troubleshooting of technical problems and resolves or refers problems to others as appropriate.
• Receives and resolves customer complaints or makes referrals as necessary.
• Applies knowledge of library collections and other accessible resources to fulfill customer needs.
• Answers inquiries regarding basic policies relate to access and use of library collections and services.
• Maintains local physical collections to include sorting and shelving materials, preparing materials for shipping and receiving processes for library materials.
• Performs other duties as assigned.

Physical Demands:

• Manual dexterity, physical mobility, and some physical strength/stamina.
• May require extended periods of standing, bending, stooping, sitting at desk.
• May require lifting.
• Requires communication with a variety of constituents externally and internally.
• Requires operation of a variety of office equipment.

EDUCATION:

High School Diploma or GED.

EXPERIENCE:

Two years of experience directly related to the primary duties of the position.

OTHER:

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

Working knowledge of the nature and function of libraries and terminology; of library services, practices and procedures, and quality customer service and teamwork. Skill in alphabetic and numeric filing; proficiency and adaptability in using common computing, productivity, and information discovery tools, and library software to input and retrieve information. Ability to effectively communicate orally and in writing; to establish and maintain effective working relationships with customers and staff;

to work independently and exercise initiative in applying rules, procedures and instructions; skill in basic problem solving; ability to learn new and emerging library methods and skills; ability to learn and apply library policies and practices related to access and…