Field Service Engineer

Company Description

At Yokogawa Fluid Imaging Technologies our mission is to bring clarity and focus to the study of subvisible particles in the life sciences. With our Flow Cam technology, we are committed to developing innovative hardware and software to monitor Earth’s water bodies and drinking water supply for hazardous algae, to help make vaccines and injectable medicines safer, and to improve product quality in a variety of applications.

Flow Cam instruments are in use in over 60 countries, supporting research, development, and environmental monitoring in life sciences, materials research, and industrial settings. Recognized as one of the “Best Places to Work in Maine,” we can offer a collaborative environment for talented professionals seeking impactful work on global challenges.

We are looking for a key member of our Customer Service team with a background in chemical or biomedical engineering, physics, chemistry, biochemistry, or aquatic sciences. We are an innovation leader and manufacturer of analytical instruments and software used in the biopharmaceutical, aquatics, and materials industries.

As a Field Service Engineer, you will join a dynamic team with the mission to provide world-class Flow Cam support and service to our diverse customer base.

You will be traveling approximately 50% to customer sites for installations, training, and service of our portfolio of Flow Cam instruments. You will be interacting daily with our sales, engineering, software, manufacturing, and marketing teams, as well as our international partners.

If you are looking for a role where you can travel and combine your technical background with your interpersonal skills and desire to work with customers, this job is for you!

This position requires approximately 50% travel, including domestically and internationally.

This position is located at our headquarters in Scarborough, Maine, or can be remote in California after completing training at our Scarborough, Maine headquarters.

• Performing installations, validation (IQ/OQ), preventative maintenance, and repair services at customer sites, both domestically and internationally
• Training customers on how to use our instruments and software
• Providing technical support and troubleshooting instruments and software by phone and email when not traveling
• Making suggestions for product improvements based on customer feedback
• Assisting with new instrument and software testing

• Associate degree required, bachelor’s degree preferred in Chemistry, Chemical Engineering, Biomedical Engineering, Physics, Biology, Biotechnology, Marine Sciences, or other relevant disciplines
• 2-5 years experience in a scientific, laboratory, or technical role
• Prior experience in a customer or product service role is a plus

• An analytical mindset, excellent problem-solving skills, and attention to detail
• Ability to multitask and navigate changing priorities
• Excellent written and verbal communication skills
• Proficient with Windows operating systems and Microsoft Office
• Familiarity with CRM systems and customer support software is a plus
• Willingness and ability to travel to customer sites (50%)
• Ability to lift an instrument (up to 50 lbs.)