Guest Services Cashier

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Property:
Oxford Casino
· Hotel & Sports book

Pay Range:

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino-safety, cleanliness, compliance, and friendliness- reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

Is responsible for courteously and accurately providing guests and team members financial and non-cash services in Cage, Rewards Club, and Sports book operations while ensuring protection of company assets and providing a positive Cage experience for all guests.

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO transactions, cheque redemption, check cashing, conducting debit and credit cash advances, etc.
• Handles Rewards Club services, including, but not limited to, enrolling new guests into the program, updating guests accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Rewards Club account, and documenting guest concerns brought to their attention.
• Accurately and efficiently conduct sports book transactions, including, but not limited to, accepting bets, redeeming bets, and redeeming sports wagering vouchers.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, the Bank Secrecy Act, Title 31, and Suspicious Activity Reporting.
• Reconcile their cash drawer at the end of their shift.
• Maintain courteous and effective working relationships with others.
• Comply with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs all other duties as assigned.
• NOTE:
  
  This job description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of those duties will not alter the overall evaluation of this position.

• Ability to successfully pass a pre-employment background check.
• High school diploma or general education degree (GED) preferred.
• Must be able to obtain, and maintain, a Maine Gaming License and Combo License (for sports book operations).
• Must be able to obtain an EIN and 11-C registration for Sports book operations.
• One (1) year of cash handling experience required.
• One (1) year of guest service experience required.
• Ability to work all shifts including evenings, overnight, weekends and holidays.

This position requires team members be able to stand for long periods of time, up to five (5) hours, without a break to ensure adequate guest service standards are maintained. The team member must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights. May need to periodically bend/stoop, squat, balance, kneel, lift, and push/pull.

Occasionally push carts weighing up to sixty (60) pounds. Must be able to maintain…