Program Manager II - SAP implementation

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.

The Business Transformation Program Manager serves as a key execution leader within the Transformation Program Operations team, accountable for planning, governing, and delivering a defined functional area of the ERP implementation. This role supports cross‑functional work streams across business and technology, ensuring scope, schedule, dependencies, risks, and outcomes are actively managed and aligned to overall program objectives.

Operating within a program management tower, the Program Manager provides clear visibility into progress, risks, and trade‑offs, enabling informed decision‑making by senior leaders. The role exists to ensure functional initiatives and work streams deliver intended outcomes with discipline, transparency, and consistency.

This is a full‑time, dedicated role for the duration of the transformation program (estimated 5–7 years).

Our flexible/hybrid work schedule includes three in‑person days at one of our core locations and two remote days. Our core office locations include Salisbury, NC;
Quincy, MA;
Scarborough, ME;
Carlisle, PA.

Applicants must be currently authorized to work in the United States on a full‑time basis until the end of their appointment.

• Drive the end‑to‑end execution of assigned functional area and initiatives, ensuring scope, schedule, resources, dependencies, risks, and outcomes are actively planned, governed, and delivered in alignment with the overall ERP roadmap.
• Develop and maintain detailed program plans, integrated schedules, and milestone tracking, ensuring alignment across business, technology, data, and organizational readiness activities.
• Proactively identify, manage, and elevate risks, issues, and interdependencies across work streams, collaborating with peer Program Managers and functional leads to support enterprise‑level decision‑making.
• Apply PMO standards and delivery discipline, including status reporting, dependency tracking, risk and issue management, change control, and deliverable quality management.
• Provide clear, accurate, and timely program status and insights to the Senior Program Manager, sponsors, and governance forums, translating complex information into actionable updates and recommendations.
• Support governance and decision‑making forums by preparing materials, tracking actions and decisions, and ensuring follow‑through on commitments and approved changes.
• Partner closely with business leaders, technology teams, system integrators, and organizational readiness/change partners to ensure plans are executable, coordinated, and realistic.
• Monitor vendor and partner performance within the assigned functional area, ensuring deliverables meet expectations and issues are surfaced early.
• Contribute to continuous improvement of program management practices by providing feedback on tools, templates, and processes and supporting adoption of PMO standards.
• Model strong execution, communication, and collaboration behaviors, fostering accountability and trust across cross‑functional teams.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

• Bachelor's degree in business, project management, operations, technology, or a related field.
• 5–8+ years of experience supporting complex, cross‑functional projects or programs, with accountability for scope, schedule, and delivery outcomes.
• PMP Certification or the ability to obtain a PMP Certification within one year of hire.
• Demonstrated experience managing complex work streams within large transformation initiatives or enterprise system implementations.
• Strong working knowledge of program and project management disciplines, including integrated planning, dependency management, risk and issue…