Analyst II Product Master Data Management

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Analyst of Product Master Data Management (PMDM) plays a crucial role in bridging the gap between business needs and the PMDM solution within ADUSA. Their primary responsibility is to analyze business processes, systems, and data to identify opportunities for improvement or automation and to work with the business to deploy new capabilities inside the solution.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD.

Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment.

• Responsible for enhancing operational efficiency and customer satisfaction by defining and prioritizing key capabilities to optimize the product lifecycle inside the existing PMDM tool. Responsible for championing the needs of the customer to the Product team and working with Product to prioritize the backlog from a business value perspective.
• Translates business product goals and objectives into clear business requirements documents and partners with the Product Team to develop actionable product strategies. Collaborates with IT, Product and 3rd party tool support to ensure the tool's functionality aligns with business needs.
• Leads training and system demos for all users. Leads end to end UAT and ticket support.
• Responsible for the development of relevant test scripts and driving UAT activities, participates in scrum ceremonies, and supports change management activities (e.g. training, communications).
• Ensures end users are well supported and IT tickets/root cause analysis are completed within department SLA's. First line of defense for escalation.
• Implements data analytics to monitor the effectiveness of the item lifecycle tool and identify areas for improvement. Prepare and present reports to leadership highlighting tool performance and process enhancements.
• Domain applications/process expert across legacy systems and PMDM.
• Responsible for keeping PMDM system training up to date.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

• Bachelor's degree in business, technology, operations, or a related field or equivalent experience
• 2-4 year's experience in project management (e.g. Agile/Product Teams ways of working), operations, or product lifecycle management
• Strong understanding of item lifecycle management processes and methodologies
• Excellent communication skills to collaborate with cross-functional teams and communicate technical concepts
• Analytical mindset with the ability to use data to drive decision-making and process improvements.
• Experience with user acceptance testing (UAT) processes and tools.
• Strong problem-solving skills and the ability to manage multiple priorities in a dynamic environment.
• Strong communication, negotiation, and interpersonal skills
• Familiarity with relevant tools and technologies for product management, project management, and data analysis
• Knowledge of quality standards, regulatory compliance, and industry best practices
• Ability to drive change and innovation

• Lean/Six Sigma Certifications
• Knowledge of existing Product Management System

ME/NC/PA/SC Salary Range: $63,440-$95,160

IL/MA/MD/NY Salary Range: $72,880 - $109,320

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.