Quality Manager – Fossil Americas

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The Quality Manager for Fossil Americas Segment within Steam Power Services is responsible for leading quality execution and continuous improvement across the service value stream. This role drives prevention, problem solving, and process discipline to improve customer experience, reduce cost of poor quality, and strengthen operational performance across field, repairs, parts, and project execution. The successful candidate will partner cross-functionally to embed a culture of quality, ensure effective nonconformance and corrective action management, and drive sustainable improvement using lean and root cause methodologies.

You will help build a culture where quality is planned into the work, processes are executed with discipline, defects and nonconformances are identified and addressed quickly, and lessons learned are translated into sustainable improvements. This role serves as a change agent, partnering with front-line and back-office teams to solve problems, prevent recurrence, and improve the way we work.

• Improved customer-facing quality metrics, including NCR closure, CAPA effectiveness, and customer experience trends

• Reduced cost of poor quality through stronger prevention and faster resolution of quality issues

• Effective cross-functional problem solving with sustainable corrective and preventive actions

• Increased quality ownership across operations, field service, repairs, parts, and support functions

• Strong operating rhythm and visibility into quality trends, risks, and improvement actions

You are a hands‑on quality leader who combines process discipline with strong business judgment. You are comfortable working across functions, influencing without direct authority, and translating quality data into actions that improve execution and customer outcomes. You bring credibility, urgency, and integrity, and you know how to lead problem solving in a complex service environment. You demonstrate the GE Vernova Way Principles.

• Support the quality operating rhythm for the Fossil Americas, including reporting, trend analysis, and action planning for customer experience, nonconformances, cost of poor quality, audits, and corrective actions

• Drive robust nonconformance management, including increased issue capture, effective containment, timely resolution, and closure discipline

• Lead and support root cause analysis and corrective/preventive action processes using methodologies such as 8D, A3, 5 Why, and other structured problem‑solving tools

• Partner with operating leaders and cross‑functional teams to identify recurring issues, prioritize improvement opportunities, and implement sustainable countermeasures

• Apply lean principles and quality planning & control methods to eliminate waste and improve process capability and operational execution

• Drive continuous improvement across safety, quality, delivery, and cost in support of customer and business outcomes

• Monitor quality trends and risks across field service, repairs, parts, and operations, and elevate systemic issues as needed

• Ensure effective use of quality systems and tools, such as Power Now Platform for NCRs and RCAs

• Support audit readiness, compliance to procedures and standards, and sustainment of process improvements

• Coach teams in quality fundamentals, problem solving, and prevention‑based thinking to strengthen a culture of quality

• Support Quality Manager for Industrial…