Parts Specialist

Salary & Benefits

Pay Range: $15.10 - $19.50 per hour. Additional compensation may include annual, quarterly performance bonuses or premiums, based on schedule, facility, season, or specific work performed.

Benefits include paid time off, a stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance (with optional FSA), team health/wellbeing programs, and tuition assistance.

• Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store on the phone by answering calls, looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receipt, stocking shelves, fronting and facing, cleaning, and related tasks.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, and inventory cycle counts.
• Operate the brake lathe and other store test equipment after completing the corresponding training and meeting company requirements.
• Perform in‑store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle for deliveries when business needs dictate (driving record must meet company eligibility requirements).
• Perform additional duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Deliver outstanding, friendly, and professional customer service.
• Multitask with customers on the phone and in the store simultaneously.

• Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800)471‑7431 option1, and provide your requested accommodation and position details.