Member Specialist

Position Overview

Sam’s Club # Payne Rd, Scarborough, ME  – Member Services Associate

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns, promoting Sam’s Club products and services.
• Guide and support members regarding self‑service technology, process purchases, and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise properly, correct and report unsafe situations to facility management.
• Maintain entrance areas: acknowledge members, verify membership cards, identify member needs, locate merchandise, and assist with purchasing decisions and transporting items.
• Zone the area, arrange and organize merchandise, and maintain a safe shopping environment.
• Maintain exit areas, review member receipts, acknowledge members, and identify member needs.
• Secure and safeguard Sam’s Club assets and property, observing and communicating potential criminal activity as per company policies.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures and ensure compliance with company security and safety practices.
• Assist with training Member Frontline Services associates on company processes, procedures, new technology, tool functionality, and new program roll‑out training.
• Provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity, implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, co‑workers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvement opportunities; and adapt to change and feedback.
• Work as a team, build strong and trusting relationships, communicate with impact and energy, and mentor others.
• Act with integrity, maintain high standards of ethics and compliance, model Walmart values, hold oneself and others accountable, and support Walmart’s goal of becoming a regenerative company.
• Serve customers and members, deliver results with the customer first, make decisions based on reliable information, balance short and long‑term priorities, and consider the impact on the team.
• Strive for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and using new technology and skills.

• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption, and surrogacy expense reimbursement.
• Live Better U education benefit program – tuition, books, and fees completely paid for by Walmart.
• Competitive hourly wage range of $20.00 to $28.00 (actual hourly rate will equal or exceed the required minimum wage).
• Additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour under specific circumstances.

440 PAYNE RD, SCARBOROUGH, ME , United States of America

Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.