Temporary Accommodation Officer

Location

Scarborough, North Yorkshire - The role will be based in Scarborough but will also require support to manage temporary accommodation placements in the Malton and Selby localities.

We are looking for a Temporary Accommodation Officer to join our Housing Needs Service to provide a management role around council-owned temporary accommodation.

As a Temporary Accommodation Officer, you will be responsible for the day‑to‑day running of the council’s temporary accommodation for homeless households. You will ensure all relevant paperwork is completed at sign‑up, fully explain the conditions of occupancy to the resident, and be responsible for organising the collection of temporary accommodation charges from residents.

You will also ensure breaches of licence conditions within temporary accommodation are resolved promptly and satisfactorily in accordance with the council’s policies and procedures, recommending possession action to the Team leaders where all other solutions have failed. If necessary, you may undertake evictions in line with North Yorkshire Council policy. You will also carry out housing management functions for the temporary accommodation, arranging the inspection of void properties after vacancy, arranging clearance, gas and electrical safety checks, repairs and re‑letting, to minimize void periods and income loss.

This is a very challenging role that requires someone resilient, empathetic, and patient to deal with clients in difficult situations.

• A good working knowledge and understanding of the Homeless Reduction Act 2017
• Excellent communication and interpersonal skills
• IT literacy
• Safeguarding awareness
• Excellent time management with a focus on prioritising own workload
• Ability to use own initiative and work as a team member

You are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days, rising to 34 days (pro‑rata) per year after five years of continuous service, plus public holidays.

You will also be entitled to join the local government pension scheme.

Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to inclusion, safeguarding, and promoting the welfare of adults at risk.

North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.