Senior Claims Administrator

Zurich is currently looking for Senior Claims Administrator to work out of Schaumburg, IL. The Senior Claims Administrator is responsible for administrative responsibilities for the Claims organization and will assist with the coordination and monitoring of the team’s work to improve overall productivity and quality. Additional responsibilities include acting as a subject matter expert on multiple administrative functions, as well as resolving complex transactions and internal customer inquiries.

At Zurich North America Claims, we acknowledge that work life-balance and flexibility are a priority when choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, the candidate selected for this opportunity should be able to report into one of the following North America claims offices:
Schaumburg, IL.

• Monitors and audits administrative tasks by reviewing work performed to improve overall quality.
• Assists management by evaluating, assigning, and monitoring workflow to ensure timely work completion and teamwork.
• Acts as a subject matter expert and assists with training for new employees, as well as ongoing training as needed for team members.
• Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements.
• Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy.
• Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to business partners and escalates inquiries appropriately.
• Applies knowledge of complex operational best practices and procedures to daily activities.
• Identifies and resolves problems by referring to procedural documentation and reference materials.
• Provides prompt, courteous, and high-quality work in response to management direction.
• Other administrative tasks, as assigned.

• Associate's degree and 3 or more years of experience with Insurance and/or customer service knowledge
• High School Diploma or Equivalent and 5 or more years of experience with Insurance and/or customer service knowledge
• Experience with MS Office

• Claims Administration and Operations experience
• Broad knowledge of multiple Claims administrative functions and best practices
• Ability to optimize workflows through simplification
• Strong collaboration and communication skills with business partners and peers

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please . Additional rewards may encompass short-term incentive bonuses and merit increases.

We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $20.00 - $27.50, with short-term incentive bonus eligibility set at 5%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of…