Service Administrator

Job Details:
Level: Experienced,

Job Location:

DNSA Schaumburg, IL - Schaumburg, IL 60173, Salary Range: $50,000.00 - $60,000.00 Salary/year, Description

For over 50 years, DN Solutions has built machine tools that shape the world around us, including the cars we drive, the planes we fly, and the medical devices that save lives. We develop smart machines and customized solutions that advance these essential industries.

Are you looking to make a large impact in an evolving company?

• Provide administrative and operational support to the Service Manager and technicians to ensure efficient daily department operations.
• Communicate directly with distributors regarding service requests, field service engineer billing, scheduling changes, and other service-related matters.
• Assist with the administration, maintenance, and processing of service work orders, ensuring accurate and timely documentation.
• Process warranty parts orders to support field service requirements and customer needs.
• Arrange transportation for service tooling and coordinate the return of defective or warranty-related parts from customers.
• Provide administrative support for machine installations and service-related logistics, including invoicing, vendor purchase orders, and related documentation as needed.
• Maintain accurate service records, departmental documentation, and administrative files.
• Collaborate with internal departments, customers, and external vendors to support service operations and resolve administrative issues.
• Perform other duties and responsibilities as assigned.

• Bachelor's degree preferred; equivalent education and relevant work experience will be considered.
• Two or more years of related administrative or customer service experience.
• Experience with parts purchasing, order processing, or vendor coordination preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Previous experience supporting a field service, technical service, or service administration department preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with a customer-focused approach.
• Ability to work independently while supporting a collaborative team environment.
• Experience working with SAP, Salesforce, or similar Enterprise Resource Planning (ERP) systems.
• Ability to work on-site in an office environment.

• We offer competitive pay based on experience.
• 401(k)
• Health, Vision and Dental Insurance
• Life Insurance and Short-Term Disability
• Paid Time-Off including vacation, sick time and Holidays
• Employee Referral Program