Senior WFM Analyst: Forecasting & Data-Driven Call Center

A healthcare services provider in Downers Grove, IL is seeking a highly skilled Senior Workforce Management Analyst. This role is crucial for owning forecasting, capacity planning, and reporting for contact center operations. The ideal candidate will have over 4 years of experience and strong SQL expertise. Responsibilities include analyzing KPIs, developing self-service dashboards, and optimizing staffing. Join us to improve service levels and deliver exceptional patient care.
The Senior WFM Analyst:
Forecasting & Data-Driven Call Center role at ATI Physical Therapy is now open for applications in Downers Grove, IL, United States. This Full Time role is for the Senior WFM Analyst:
Forecasting & Data-Driven Call Center role at ATI Physical Therapy. We are seeking a motivated Senior WFM Analyst:
Forecasting & Data-Driven Call Center to join ATI Physical Therapy in Downers Grove, IL, United States.