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Parts & Service Support Specialist
Job in
Schaumburg, Cook County, Illinois, 60159, USA
Listed on 2025-12-31
Listing for:
PALFINGER AG
Full Time
position Listed on 2025-12-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Your Responsibilities
- Respond to customer inquiries via phone calls, e-mails, fax, and walk-in customers regarding price and availability and advise customers on substitution parts as needed.
- Ensure proper entry of received customer orders to confirm all required detail is present at time of order acceptance and communicate additional requirements to dealers when/where necessary.
- Provide dealers with latest parts delivery status and shipping information and expedite back-ordered parts.
- Work with Service/Shop Manager/Vendors for required production support and provide parts application diagrams and photos when necessary.
- Exhibit basic knowledge of warranty policies.
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