Customer Service Representative - Property & Casualty - Japanese Bilingual - Schaumburg IL

Overview

Job Title: Customer Service Representative

Classification: Non-Exempt

Department: Property & Casualty

Location: Schaumburg, IL Hybrid/Flexible

Under the direction of the Vice President, the Customer Service Representative services a book of commercial lines business. Works with Account Managers, Account Representatives, Account Executives, and Client Executives in handling all the inside service work associated with the client s program, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and booking policies.

This is an opportunity to enter the commercial insurance field and build a rewarding career. We are a growing company looking for people who want to grow with us. Great potential for upward advancement.

The ideal candidate will have a background in customer service, proficient in all Microsoft programs and adept at learning new software programs. We need proactive people with good time management skills who work well in a team environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) and minimum two-years related experience and/or training preferred.
• Proficient with MS Office Suite.
• Strong mathematical and analytical skills.
• Excellent verbal and written communication skills in both English and Japanese.
• Exceptional customer service skills.
• Ability to exercise independent judgment.
• Ability to work independently and make accurate decisions and demonstrate good judgement.
• Must obtain and maintain active Property & Casualty Agent License within three months.
• Maintain positive working relationships and clear communication with co-workers, vendors and insurance carriers.
• Detail oriented with excellent organizational and time/project management skills

The company is an equal opportunity employer and complies with ADA regulations as applicable.