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Customer Service Rep

Schaumburg, IL – Water Billing Clerk; Finance

Job in Schaumburg, Cook County, Illinois, 60159, USA
Listing for: Village of Schaumburg
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 21.82 - 24.32 USD Hourly USD 21.82 24.32 HOUR
Job Description & How to Apply Below
Position: Schaumburg, IL – Water Billing Clerk (Finance)

NOW ACCEPTING APPLICATIONS FOR THE POSITION OF:

Water Billing Clerk (Finance)

The Village of Schaumburg is seeking a detail-oriented and customer-focused individual to join our Water Billing Division.

JOB SUMMARY

This position reports to the Customer Support Supervisor and performs a variety of water billing functions within the water billing division, such as compiling and analyzing meter readings for accurate water billing, providing customer service regarding water billing and water usage issues, and processing activity in the water billing database. In this role, you will need to be capable of working in a team environment and engaging with the public in a helpful and professional manner.

JOB

DUTIES
  • Compiles and maintains the database for water billing and customer service; also used by other departments for verification of rentals, ownership information, occupancy, and phone numbers.
  • Ability to post and verify daily payments from all sources and run monthly billing, penalty, and shut-off processes.
  • Responsible for gathering and reviewing actual or estimated customer water reads to calculate amounts due based on current water rate schedules every month as well as when property has been transferred from one customer to another. This may include adjusting, issuing refunds, or setting up payment arrangements to assist residents.
  • Reviews and completes incoming customer service requests including customer inquiries regarding billing, final billing, variances in consumption, and any other customer needs that are associated with the water account.
  • Investigates, analyzes, schedules, and generates work orders based on public works technician availability and the issues outstanding. These responsibilities include all areas of the water division, such as billing and final read billing, variances in consumption, and customer service.
  • Compiles and maintains water shutoff list.
  • Maintains hard copy records of service orders and payments.
  • Participates in special division and interdepartmental projects as assigned.
  • Performs other duties as assigned.
    • QUALIFICATIONS
  • Education equivalent to a high school diploma.
  • A minimum of one year of experience in a customer service-related field with considerable analytical skills in evaluating and resolving customer service issues/complaints.
  • Basic knowledge of water billing principles and procedures is preferred.
  • Proficiency with current computer technology, job-specific software, and customer service systems.

    • STARTING PAY RATE: $21.82–$24.32 per hour based on a 35-hour workweek. Salary dependent on qualifications. The salary range for this position is $21.82–$31.81. This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.

    Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position. Interviews will be conducted as applications are received. This position will remain open until filled.

    BENEFITS

    The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

    ABOUT

    THE VILLAGE OF SCHAUMBURG

    The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

    Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our…

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