Member Services Representative

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Our gyms are packed with state‑of‑the‑art equipment and a full schedule of signature classes. We emphasize a “No Judgments” philosophy and a welcoming environment for all members.

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check‑in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

• Monthly or Weekly Department Meetings Employee Training Meetings

• How many years of Customer Service experience do you have?
• Are you available to work evening shifts during the week (Monday-Friday)?
• Are you comfortable with computers, email, using the internet, and learning new computer programs?
• This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule?

I was referred to this position by a current employee

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full‑Time Employees